Contact GTWorld Support

by CHUCKEL999

I deeply regret ever deciding to open this account with GTB after using this app. Forget about all the usability issues, here are some big things I encountered: 1. Making an fx transfer involves so many steps, and if you make a mistake, you won’t know until the end, then you have to start again. And, they won’t tell you what the mistake is. 2. They do not disclose fees. You won’t know how much they will charge you for a transaction you are about to execute. 3. The app logs you out while you are going through the lengthy process of sending an fx transaction. All this comes after the bank created an extra fx account that I didn’t need, put my funds in there and couldn’t get me access to my funds for 3 weeks. Stay away. This is a sub-par local bank pretending to be an international fx player. They are probably best for withdrawing cash in-person in Yaba or Surulere. Do not expect this app to work for you.

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Update: I thought my FX send transaction had gone through, but now I find out it was rejected.

GTB developer: Please tell me what percentage of the balance I need to set aside for fees on the transfer as of the day you reply. 15%? 20%?

by BoumAkinya27

Good day, i have been experiencing this type of difficulty for some time now. Whenever i try to carry out a transaction, the point where i should click “continue” just hangs. I cant move past that level therefore making my transactions not happen except i go on to use the Gtbank app. I would really appreciate if this is looked into. Thanks

by Rosalineto

For this to be one of the major banks of Africa, I am so disappointed in this horrendous user experience. The app must have been made my juvenile amateurs with no education. Imagine the app malfunctioning whenever I try to do a simple bank transfer. I can’t even manage or access my money when I need it!!! What a sad example of the way things in this country don’t work. Upgrade the app!!