My Sunset Status

Last Updated on 2024-07-03 by Emily Jeppson

I have a problem with My Sunset

Are you having issues? Select the issue you are having below and provide feedback to My Sunset.

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User reports:
No current problems

- Map gives Call Quota Error and won't display any overlay data

- Intrusive ads that cannot be turned off for a trial period

- Buggy and unreliable, with wildly varying color contours and inaccurate data

- Only works well in or near major cities

- Highlight always has an "X" pattern and doesn't provide helpful information

- No data being downloaded and map is blank for some users

- Inaccurate predictions, such as indicating a high percentage for a sunset that was not visible due to weather conditions.

Common My Sunset Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve My Sunset network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the My Sunset App
1. On android, goto Settings » My Sunset » click [Force Stop]

Clear My Sunset App Cache and Data:
1. On android, goto Settings » Apps » My Sunset » Storage » click [Clear Data] option. This clears both data and cache.
2. restart My Sunset.

On android, goto Settings » Apps or Manage Apps tab.
Click My Sunset » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto My Sunset » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Sunset