Capitec Bank Reviews

Capitec Bank Reviews

Published by on 2025-05-26

🏷️ About: Do all your banking with SA's Best Digital Bank as rated in the SITEisfaction 2021 report. The Capitec Bank app is secure, easy to use and you pay no data charges on most of the major SA networks when using the app.


       


Overall Customer Experience 😎


🤬 Negative experience
92.6%

🫥 Neutral
7.4%

😎 Positive experience
0.0%

~ from Justuseapp.com NLP analysis of 55 combined software reviews.



Read 15 Customer Service Reviews 😠💢

3.3 out of 5
Keeps crashing

Simply impossible to open CapitecBank at all without it crashing I have tried it on multiple different devices yet no difference.
The first time I was able to scan my face but since then it crashed and now every time I open it loads for about 3 seconds then crashes again. I have tried reinstalling.

Poor app

I am oversea I tried using the new app but it doesn’t want to activate it says it wants an sms verification which I don’t have cause I’m not in South Africa n it’s been months now. How am I going to get hold of my money if the new app ain’t working and my old app is going to stop working. Capitec needs to find a easier accessible apps to be honest

App still crashing

CapitecBank is still crashing after the latest update can’t do any type of transaction this is ridiculous

Selfie

I’m struggling for almost an hour just to set up an account using this selfie input. I’ve literally moved in every direction for proper lighting and everything , it just doesn’t seem to work.

Worst app ever

Nothing works in CapitecBank. It takes 30 min, 20 log ins just to try and add a beneficiary then it takes another 30min and a hell of a lot of frustration to try and pay someone. It’s easier just to post them the money.

Bad

Very bad
I don’t know why it keeps saying wrong saving account number or wrong remote pin
Tho my details are correct

App crashing during setup iOS 15.1

CapitecBank is crashing during the setup process on iOS 15.1

Not working on Iphone 5

Do not download

Disgruntled

Today is 12/02/2025. Since 04/02/2025 I have been trying so unsuspend my account (too many attempts to use pin!!!! -not true)
I again prompted CapitecBank - 2 hours and 24minutes ago. No reply - nothing! Even AI is slow. What to do?

Difficult to transfer app to new phone

Only possible to transfer “remote banking” functionality to a new phone from within South Africa, despite have both and SA SIM card & sufficient balance to send the authorisation SMS.

Given COVID lockdowns (not being in SA), this makes banking difficult.

If a user has both their old and new phones, why not allow them to generate & scan a QR code to transfer this functionality?

Budget function gone

CapitecBank is good but, the budget function available on the previous version is gone, you can only track your money but can’t do active budgeting.

Can’t check transactions

Now crashes if I want to check my transactions. Shows error page and jump back to sign in page. I switch off my phone every night and ON in the morning. I've also deleted and reinstalled CapitecBank ; none fixed the error.
Now works after few weeks of frustration.

Capitec Mobile App

I have traveled around the world and used different banks. Capitec Is in my opinion the best bank in the world. CapitecBank is simple to use and all features are secure and simple to use. 5/5 stars any day of the week.

Disappointed

Totally a great app , but they need to work on hide/unhide of accounts, that wil get them an A.

Location

Can I use it in Nigeria



Is Capitec Bank Safe? 🙏

No. Capitec Bank does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 55 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.3/5 . Justuseapp Safety Score for Capitec Bank Is 0.0/100.

Safety Analysis

43.1% of users say app is Risky 🚨
43.1%

43.1% of users say app is Safe 👍
43.1%

13.7% of users have Some Concerns ⚠️
13.7%


Is Capitec Bank Legit? 💯

No. Capitec Bank does not seem legit based on our analysis. This conclusion was arrived at by running over 55 Capitec Bank User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Capitec Bank Is 8/100..

🔏 Privacy & Data Safety

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Features

The Capitec Bank app is secure, easy to use and you pay no data charges on most of the major SA networks when using the app.

Do all your banking with SA's Best Digital Bank as rated in the SITEisfaction 2021 report.

We've cut the cost of banking by using innovative technology.

This means lower transaction fees when you use our app – putting the value back in your pocket.

  Contact Support
Developer:
Capitec Bank Limited

Contact e-Mail: