Contact Capitec Bank Support
Company Name: Capitec Bank Limited
About: Do all your banking with SA's Best Digital Bank as rated in the SITEisfaction
2021 report.
The Capitec Bank app is secure, easy to use and you pay no data
charges on most of the major SA networks when using the app.
Capitec Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: ClientCare@capitecbank.co.za
Website: 🌍 Visit Capitec Bank Website
Privacy Policy: https://www.capitecbank.co.za/privacy-centre/privacy-notice/
Developer: Capitec Bank
3 Most reported problems 😔💔
Keeps crashing
by Jd. Levy
Simply impossible to open the app at all without it crashing I have tried it on multiple different devices yet no difference.
The first time I was able to scan my face but since then it crashed and now every time I open it loads for about 3 seconds then crashes again. I have tried reinstalling.
Poor app
by 2leihh
I am oversea I tried using the new app but it doesn’t want to activate it says it wants an sms verification which I don’t have cause I’m not in South Africa n it’s been months now. How am I going to get hold of my money if the new app ain’t working and my old app is going to stop working. Capitec needs to find a easier accessible apps to be honest
App still crashing
by Shiraaz Motan
The app is still crashing after the latest update can’t do any type of transaction this is ridiculous
Have a Problem with Capitec Bank? Report Issue
Why should I report an Issue with Capitec Bank?
- Pulling issues faced by users like you is a good way to draw attention of Capitec Bank to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Capitec Bank customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capitec Bank.
