MyEPB app not working? crashes or has problems?

MyEPB Status

Last Updated on 2023-03-29 by Electric Power Board of Chattanooga

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Common MyEPB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyEPB app on iOS and Android devices. Solve all MyEPB app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyEPB iPhone Issues and Solutions

MyEPB iOS app crashes, not working, errors
MyEPB iOS app network issues
MyEPB on iOS has black/white screen

MyEPB Android App Issues and Solutions

MyEPB has errors/crashing/not working
MyEPB server network connectivity issues
MyEPB has black screen

MyEPB iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyEPB app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyEPB app crashes or not working on Iphone (iOS):

Close and restart the MyEPB app on iPhone
Update MyEPB app to the Latest Version for iOS
Uninstall and reinstall MyEPB iPhone app
Update your iPhone to the latest iOS version

Fix MyEPB on iPhone unable to connect to server/internet connection issues::

To resolve MyEPB network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyEPB black/white screen (blank screen) on iPhone:

Follow the MyEPB iOS app troubleshooting guide Here →

MyEPB Android App Issues and Solutions

Fix MyEPB not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyEPB app issues:

Force Stop the MyEPB App
1. On android, goto "Settings" » click MyEPB app. » click "Force Stop".

Update MyEPB to the latest version on PlayStore

Clear MyEPB App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyEPB app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyEPB.

Fix MyEPB unable to contact server/ MyEPB internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyEPB » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyEPB » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyEPB on android.

Solve MyEPB black/white screens issue on Android:

Follow the MyEPB android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Electric Power Board of Chattanooga, developers of MyEPB.