Contact MyEPB Support

The app is nothing more than an on demand meter reader. Even if you had some sort of problem, there’s nothing you can do about it from the app. Wake up EPB: it’s time to move into the 2000’s: Real time bill payment via the app and your website (its even a joke via the website — payments are still processed by hand), seamless integration of fiber optic and power bills if we choose so we don’t have to jump through hoops multiple times per month because the accounts have different due dates, and the ability to control services via the app. Funny, how you want us to go paperless and yet you can’t manage providing us with “normal” account services electronically.

Note repairs are in progress after major tornado event. Yesterday app said my power was back to normal so I drove home not only was my power still off repairs were still miles away. Used app to show report now gives a date a week away, fair enough, major tornado event. BUT throughout the night app would sometimes say Repaired Manually then a little later would show repairs were a week away. Not complaining that the repairs are taking an understandable amount of time, complaining the app is useless.

Power outage information is worthless and completely inaccurate. App said my power was normal. So I came home to...no power. Next day it said no power then ten min later I apparently had power restored and then 5 min later no power. Next day still no power according to the app and I pull into driveway with lights blazing. I called EPB customer svc and was told “there may be a glitch in the app”, and they would look into it. If the one function I needed this app for , in the midst of a natural disaster, doesn’t function at all...