MyEPB Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MyEPB. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyEPB. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Electric Power Board of Chattanooga
Read 3 Customer Service Reviews 😭😔💔
Practically Useless
by Timewarpshakti
The app is nothing more than an on demand meter reader. Even if you had some sort of problem, there’s nothing you can do about it from the app.
Wake up EPB: it’s time to move into the 2000’s: Real time bill payment via the app and your website (its even a joke via the website — payments are still processed by hand), seamless integration of fiber optic and power bills if we choose so we don’t have to jump through hoops multiple times per month because the accounts have different due dates, and the ability to control services via the app.
Funny, how you want us to go paperless and yet you can’t manage providing us with “normal” account services electronically.
Useless during a major outage
by Former Happy User
Note repairs are in progress after major tornado event. Yesterday app said my power was back to normal so I drove home not only was my power still off repairs were still miles away. Used app to show report now gives a date a week away, fair enough, major tornado event. BUT throughout the night app would sometimes say Repaired Manually then a little later would show repairs were a week away. Not complaining that the repairs are taking an understandable amount of time, complaining the app is useless.
Useless app
by Original Crimson Fan
Power outage information is worthless and completely inaccurate. App said my power was normal. So I came home to...no power. Next day it said no power then ten min later I apparently had power restored and then 5 min later no power. Next day still no power according to the app and I pull into driveway with lights blazing. I called EPB customer svc and was told “there may be a glitch in the app”, and they would look into it. If the one function I needed this app for , in the midst of a natural disaster, doesn’t function at all...
Have a Problem with MyEPB? Report Issue
Why should I report an Issue with MyEPB?
- Pulling issues faced by users like you is a good way to draw attention of MyEPB to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MyEPB customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MyEPB.
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