MyCap Classic Status

Last Updated on 2023-08-30 by Vanderbilt University Medical Center

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Connection

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Common MyCap Classic Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve MyCap Classic network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the MyCap Classic App
1. On android, goto Settings » MyCap Classic » click [Force Stop]

Clear MyCap Classic App Cache and Data:
1. On android, goto Settings » Apps » MyCap Classic » Storage » click [Clear Data] option. This clears both data and cache.
2. restart MyCap Classic.

On android, goto Settings » Apps or Manage Apps tab.
Click MyCap Classic » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto MyCap Classic » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyCap Classic

E-Mail: victr.apps@vumc.org

Website: 🌍 Visit MyCap Website

Privacy Policy: https://projectmycap.org/privacy-policy/

Developer: Vanderbilt University Medical Center - VICTR Apps

Mar 10, 2025, 06:34 AM
a user from Perth, Australia reported problems with MyCap Classic : Connection
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