MyCap Classic app not working? crashes or has problems?

MyCap Classic Status

Last Updated on 2023-08-30 by Vanderbilt University Medical Center

I have a problem with MyCap Classic

Are you having issues? Select the issue you are having below and provide feedback to MyCap Classic.

Read all Solutions

Fix Now in One Click

👨🏻‍👩🏻‍👦🏻‍👦🏻
1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Crashes

100.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with MyCap Classic? Report Issue

Common MyCap Classic Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyCap Classic app on iOS and Android devices. Solve all MyCap Classic app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyCap Classic iPhone Issues and Solutions

MyCap Classic iOS app crashes, not working, errors
MyCap Classic iOS app network issues
MyCap Classic on iOS has black/white screen

MyCap Classic Android App Issues and Solutions

MyCap Classic has errors/crashing/not working
MyCap Classic server network connectivity issues
MyCap Classic has black screen

MyCap Classic iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyCap Classic app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyCap Classic app crashes or not working on Iphone (iOS):

Close and restart the MyCap Classic app on iPhone
Update MyCap Classic app to the Latest Version for iOS
Uninstall and reinstall MyCap Classic iPhone app
Update your iPhone to the latest iOS version

Fix MyCap Classic on iPhone unable to connect to server/internet connection issues::

To resolve MyCap Classic network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyCap Classic black/white screen (blank screen) on iPhone:

Follow the MyCap Classic iOS app troubleshooting guide Here →

MyCap Classic Android App Issues and Solutions

Fix MyCap Classic not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyCap Classic app issues:

Force Stop the MyCap Classic App
1. On android, goto "Settings" » click MyCap Classic app. » click "Force Stop".

Update MyCap Classic to the latest version on PlayStore

Clear MyCap Classic App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyCap Classic app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyCap Classic.

Fix MyCap Classic unable to contact server/ MyCap Classic internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyCap Classic » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyCap Classic » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyCap Classic on android.

Solve MyCap Classic black/white screens issue on Android:

Follow the MyCap Classic android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Vanderbilt University Medical Center, developers of MyCap Classic.

Verified email ✔✔

E-Mail: victr.apps@vumc.org

Website: 🌍 Visit MyCap Website

Privacy Policy: https://projectmycap.org/privacy-policy/

Developer: Vanderbilt University Medical Center - VICTR Apps

About this app

Some MyCap projects may request access to your Health data while other projects may not. MyCap captures data for many research projects. MyCap integrates with the Apple Health app. You will be given a description of Health data usage and the opportunity to allow or deny access to your Health data if the project has enabled this data collection feature.