Voalte Family app not working? crashes or has problems?

Voalte Family Status

Last Updated on 2024-06-20 by Voalte, Inc

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Common Voalte Family Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Voalte Family app on iOS and Android devices. Solve all Voalte Family app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Voalte Family iPhone Issues and Solutions

Voalte Family iOS app crashes, not working, errors
Voalte Family iOS app network issues
Voalte Family on iOS has black/white screen

Voalte Family Android App Issues and Solutions

Voalte Family has errors/crashing/not working
Voalte Family server network connectivity issues
Voalte Family has black screen

Voalte Family iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Voalte Family app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Voalte Family app crashes or not working on Iphone (iOS):

Close and restart the Voalte Family app on iPhone
Update Voalte Family app to the Latest Version for iOS
Uninstall and reinstall Voalte Family iPhone app
Update your iPhone to the latest iOS version

Fix Voalte Family on iPhone unable to connect to server/internet connection issues::

To resolve Voalte Family network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Voalte Family black/white screen (blank screen) on iPhone:

Follow the Voalte Family iOS app troubleshooting guide Here →

Voalte Family Android App Issues and Solutions

Fix Voalte Family not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Voalte Family app issues:

Force Stop the Voalte Family App
1. On android, goto "Settings" » click Voalte Family app. » click "Force Stop".

Update Voalte Family to the latest version on PlayStore

Clear Voalte Family App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Voalte Family app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Voalte Family.

Fix Voalte Family unable to contact server/ Voalte Family internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Voalte Family » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Voalte Family » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Voalte Family on android.

Solve Voalte Family black/white screens issue on Android:

Follow the Voalte Family android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Voalte, Inc, developers of Voalte Family.

About this app

It allows clinical staff to securely and easily update a patient’s family members with text, photos or video via chat functionality. Voalte Family is a HIPAA-compliant application for clinicians and patients. Family members should talk to their loved one’s care team to activate the application.