Contact Tada Support

by SLo2122

Most of the time, submissions result in an “Uh Oh” screen, where they tell your image is unclear, no matter how clear the image or how many times you re-upload. Then, when you seek help from the linked “Help” page by creating a ticket, they send you an automated message telling you that you’ve sought help from the wrong page. They message tells you to click on the “Request a Review of My Receipt” option on the page never offered in attempting the upload, because the app didn’t recognize your offer as legible enough to complete the upload to begin with. At the close of the automated customer service message, they say: “This ticket will be closed and remain closed after this response.” In other words: “We didn’t help you, we’re not going to help you. Don’t try to contact us again, and we’re counting this matter as resolved to falsely boost our internal ticket/response success rate.”
This week, I submitted five receipts for about $18, and got two approved for a little over $6, despite meeting the exact store/size/count specifications. I effectively lost $12 through this app plus travel, buying items I wouldn’t typically and traveling to store locations I wouldn’t have otherwise for a non-benefit.

by Bearpornstar

Quite frankly I don’t know what’s going on in the beginning when I had an issue in dispute I got it resolved in under 30 minutes now where I am missing Credit it is taking over a week and I still have had no response I have been given an email saying that the credit has been awarded to me but I have not gotten it yet and anything more than two cents credit my receipts are constantly rejected and I can’t get anyone to reply to any messages for help quite frankly I don’t know what’s going on I know websites are busy and it takes longer to get help but this is quite frankly ridiculous. Then some store locations that I have to use before when I go to collect my credit the screen goes blank and I can’t picture any of my receipts or even the items that I have bought there must be some serious technical issues but again I can’t get anyone to respond to me and when I do the only thing I am asked is to leave a positive review because the dog is such a great website while nothing is being done to solve the problem I really wish someone from the website would get in contact with me help me with my issues and fix the app so that way it will continue to work properly

by Sofrickenannoyed

This app is garbage and the customer service is practically nonexistent. Misleading offer amounts- you have to buy multiples to get what they show, and even if you buy multiples, they still only pay for a single, and that’s after making you wait weeks and reach out to the “help” desk 10 times because they can’t get their crap together or understand simple descriptions about their errors. Everything that they say should happen in 48 hours sits in “pending” until you open another help ticket and their response is always the same- blame the user and ask for information completely irrelevant to the situation, screw up more with their “resolution”, then pat themselves on the back because they think they’re doing a wonderful job. The worst cash app I’ve ever tried. Use Ibotta instead.