Smashburger Reviews

A vast improvement on the original app. It now tracks your points and makes applying rewards and promo codes easy. I have two interface peeves. It is not clear how to save order edits. I manage it but am not entirely sure what i’m doing to make it happen. And somehow the procedure for paying and then confirming the order is not as transparent as it could be. Something about the button at the bottom, the text is “greyed” out until you are done but maybe because it’s orange/red it’s not as obviously toned down? At any rate more than once I got to the store for pickup and discovered I had not completed the process.

After a failed attempt to checkout, which for whatever reason crashed Smashburger , my next attempt was met with the error: “card number already exists”. I do not have an account made, there was only one payment attempt and it did not charge, yet Smashburger still claims to recognize my card number. Why this is a reason to not let me process my order is another question, but I am concerned by the specific dialogue’s implication. Why and how it would inform me that my card information is on file and no longer usable as a result is baffling. Probably overreacting, but this is only one of ten problems I had on Smashburger within minutes. To receive nothing in return, but give so much information away- I am reporting for sure.

The manager at my local this app recommended that I get Smashburger because I go there 3-4 times a week. I finally decided to download Smashburger , even though the reviews are bad. I can’t concur more. When I try to place an order on Smashburger , it finds my store and I proceed to put together my order. When I’m done and want to check out, it asks me to log in, even though I’m already logged in! I haven’t been able to place an order on Smashburger and now I just call it in and they scan Smashburger so I get the points. Whoever designed Smashburger should be in a different department, as they obviously don’t know how to put together an app that works. Maybe this app should pay Starbucks to use their app developer, as that’s an app that works great.

After you take your time crafting the ultimate double smash experience (x2) Smashburger often crashes when you get to checkout phase of your order. Oh and when you order online it gets better! The location services autocorrected my address (twice) after I correctly imputed my address so $40 worth of food was delivered to the South version of my address. Which hey happens and gifting someone with delicious burgers would be pretty epic pay it forward gesture. But we in a pandemic and my heart can’t accept the idea that someone just left those burgers uneaten. Afraid that instead of smash sauce they might have some rona in them. RIP those burgers. Tl:dr App is trash because it often won’t accept your order. Namaste.

Update- I logged in to the web version and after a few fails, finally Smashburger started working. Good news is it linked me and my purchase/ points correctly.

I downloaded Smashburger after ordering on the web version. Tried to open Smashburger a few hours later so I could make sure my history was there. It just brings up the this app logo. Won’t actually load Smashburger . Tried to open via the Alp store. Same problem. Just won’t open. No error. Useless.

Update—-I just ordered from Smashburger . It saw the location near me, I placed the order (even with customizations) and it went through. I even used a reward and Smashburger processed it efficiently and seamlessly. Still a little clunky because you need to be near a location for it to come up on Smashburger for ordering. Many times I want to see an overview of a state or region to see where the locations are. Can’t do that. Also, why can’t we see the menu until a location is chosen? Other issues but that’s it for now.

PREVIOUS REVIEW FOLLOWS:

Tried to place an order on Smashburger yesterday. No locations listed near me even though I was in the parking lot. Can’t see the menu on Smashburger without selecting location first. Worst app ever. Most of the functions not working. Went inside and ordered. Staff was clueless. Will maybe try again in the future if Smashburger is fixed.

Food was great!

This is quite literally the WORST app I have on my phone right now. The ordering system ALWAYS fails and I’ve tried multiple times over the past months at multiple store locations. Each and every time I get the same stupid error message.

Smashburger USED to work until someone screwed something up majorly. Going into the store isn’t much better since you need to go over each and every single detail and even then, you have to pray that the order hasn’t been screwed up.

At least Chick-fil-A consistently works for me and they always get my business after Smashburger fails. Get it together this app.🙄

Okay maybe this worked for me once… maybe twice… a year or two ago, then it just stopped. I would get to checkout and then it would bomb -
give a generic error and wipe out my cart. I decided to give it a try the other day to see if it had improved over the last several
months. Nope. Still a trash fire. I thought maybe I’ll try logging in. Hm, i don’t have a password saved. Guess I need to register. Nope, that email
already in use. Have to go to to the website to reset password. Then it still logs me out at checkout. It can’t seem to keep state between building an order and checking out.

Just like ordering on their website - app completely fails to function enough for you to place a simple order. Tried ordering online and it had major issues. I thought “maybe it’s because I don’t have an account and used guest in the past”, so I made an account. No joy. Then I said “well maybe Smashburger works better…has errors in basically the same parts in the process. It’s a shame - the visuals are great, it if I waste 15 minutes just trying to place an order and still can’t, it’s worse than if they didn’t have any website or app at all.

Name another burger place who’s gives you a juicy turkey burger that isn’t bigger then yo mouth. A smashed turkey burger was genius and I honestly won’t eat at another place. I ha e up red meat 1 yr and half ago and I didn’t get a burger for a while till I found out smash burger had one for me. There is no other burger chain who cares jus as much about the turkey burger and the beef burger and smash does

Pros:

App seems decent, nice perks like rewards and registration perks

Cons: the online ordering requires location, but location settings for Smashburger doesn't seem to be available on latest iOS (14.7.1 at time of review). The settings don't even offer a location option. I'm guessing Smashburger is built from some cross-platform framework that doesn't correctly handle location services on latest version of iOS.

Great app, works smoothly, they do delivery so it’s cheaper to do delivery threw them then order from them on Uber or DoorDash and they have a reward program , and they also have promotional items that you couldn’t find other places so a slightly larger menu, the benefits to me are perfect! I highly recommend

Just downloaded. Tried to order, tried three times and it said “sorry cannot complete your order”. Even changed my selections to see if that was it and still failed. Feels a lot like a phone number and email collection app for marketing purposes only. Doesn’t actually let you order. I am deleting my info from Smashburger and we’ll see if it works some time in the future.

Great food but orders are constantly wrong when ordered through Smashburger last 2 orders selected no cheese or lettuce and both times they we on my sandwich i just ordered now well see if the get it right the third time

I tried to look up locations near me to place an order but it only listed one location (which was not the closest). I kept refreshing my location with no changes. I finally placed the order and when I go to put in my card information Smashburger completely froze, and I had to start my order over again. I put everything back a second time and the same thing happened again! I just gave up at that point and ordered at the restaurant... Smashburger is garbage.

When I try to start up Smashburger the opening loading screen would stay frozen and would not change to the menu in order to fix this I’m forced to reset my phone every time and Hopefully it fixes

Other than that, it pretty good overall as a platinum member I’m alright but wish this bug/glitch can be fixed in future updates

Tried ordering with online during national tots day per their advertisement, it did not seem to credit the special though it was participating location, but it may have failed in order back ground. When I went to pick up order it was not seen by location. History also did not show, so it looks like error in backend processing. Reordered at store.

I can see my rewards on Smashburger , but not able to add them to an online order.

I can scan and use if I order in-person. But in these times, I order ahead of time to grab n go. I might try to order next time through the website to see if the rewards work there.

Every other time I use Smashburger , I can’t order because there is a problem. And when there is, I can’t order via the website either.

The latest problem? Can’t order a salad. You can add one to the cart, but once you do, you can’t access the cart anymore and you can’t checkout.

All in all this is one of the most frustrating apps I have ever used. this app needs to get their website and app fixed.

My wife and I love to eat at this app, as they offer gluten free buns for her. However, every time I’ve ever tried to place an order with Smashburger , it asks me to login (which I already am), and when I hit login it just removes the order from my bag and makes me start over. I go through the process of readding our food, and check out wants me to login, again! Utterly useless, which is depressing. I just use the website now.

I do like In and Out, but this app steps it up a notch....or two!!
If I’m hungry I once went for the Double-Double, but ever since I’ve had the Triple-Double, I don’t go anywhere else!
The Triple “D” is about 50-75 cents more, but in my book, well worth it!! The rest of the menu is very good too, from “real” shakes, to upscale sides!! The other specialty burgers are more expensive (plus you can “make your own”, meaning you pick the ingredients you want), but you can’t beat the Triple “D” for freshness, flavor and value.
Triple is for 3 cheeses (a very good mix of cheeses!) and 2 of their signature this app hamburger patties! Fresh romaine and tomatoes, all between great hamburger buns... not the average buns, again, up a notch from the standard burgers!!! this app offers the consumer more options, more “fresh” options, for instance great, fresh salads!
You can’t beat the all American In and Out burgers for value and flavor, but if you want to kick it up a step, try this app!

Update...October 2018...

STILL crashes when you try to order on line! Was al the way through with three burgers, already logged in, then when I checked out, it asked me to log on again and went back to store locations! So frustrating!

I love this app, but Smashburger needs some serious help! Is actually better now than it was, but it’s still bad. First off, you constantly get errors or it loses your order. If you are able to get your burger ordered but want to add special instructions, you only have six characters, whereas you have unlimited for your name. On the create your own burger, not all the cheeses are listed, example is sliced cheddar and melted cheddar. On the off chance you get all the way through your order, you can’t use the coupons!

It also asks you to log on, even though you are logged on and the it loses the order!

It never keeps your restaurant location saved and if you make any changes at all or take too long to log in, you have to start all over. It’s too bad because the line is always so long when we go there, so it would be nice to be able to order and just ru. In and pick it up. There are many times we want this app, but pass because it will take too long.

It also seems most Of the 5star reviews are just reviewing the restaurant, not Smashburger .

My wife loves this app and asks if we can have it every once in a while. Between work and a busy home schedule, I love using apps to order a quick dinner. I have never had such a bad experience with a service app as I have had with the this app app. I have had consistent problems with logging in, staying logged in, being able to add food to cart, being able to add payment methods, and being able to check out. I had hoped this was just a one time issue but this has happened at least 5 times in the last year and even after Smashburger underwent an update. The only way for me to order has been to call the restaurant or physically go in and order. To me, this completely defeats the purpose of offering an app with online ordering. My experiences in the restaurant itself have generally been great but Smashburger is an utter disappointment.

Tried to order something online today for the first time. Download Smashburger which by the way has no description that tells you that you can place orders with it, it just says that it’s a rewards program app so that’s the first thing. Decided I didn’t want to go through the set up on Smashburger so I do use the website. Frustrating experience there as well as it’s very slow, is it laid out very well. Pressed for time I decided to call direct. Where I was told I can’t place an order using the phone I have to use Door Dash. I decide to go back to Smashburger to finish the set up process, found a way to order from it surprisingly, only to have to go through an additional login! I mean come on all I want is to pre-order some french fries! Not worth the hassle.

I wish I could give Smashburger zero stars. The “rewards” center and online order functions don’t speak to each other so I still have yet to be able to log in when making an order online (instead I checkout as guest to save the hassle of 965 login errors, despite the fact that I’m logged into Smashburger ). The online ordering “function”, if you can even call it that, constantly resets so you have to navigate back through the location menu, etc. to get back to place your order. I love it when it tells me the pick up time has been pushed out another 15 minutes because it’s taken 30 minutes to get to the checkout page after all of the random resets. All-in-all, First World problems at their finest can be found in this crappy app.

Enjoy the food, the people are always friendly no complaints in that regards. Smashburger needs work. Offer me a coupon and don’t have a way to redeem through Smashburger ? When ordering do not leave the screen. If you go to a different window then you have to re-select location, confirm order pickup, then select your cart and if you hadn’t added the item yet just start over(hopefully you didn’t add to many tweaks to the item). Also got all the alerts but why make an account for Smashburger and then have to create another account or continue as a guest to checkout? In all honesty I’ll just go into the restaurant, place my order and wait to take it home.
Good food, good establishment, poor app structure. Will continue to eat here.

It deserves 0 stars if I could only. Where to begin? You cannot actually use Smashburger to order food. It only tracks your reward points, but the button labeled “Online Order” leads one to believe, oh I don’t know... that you could order online?? When you tap the menu button, you get a static image, not good for ordering and not even readable as you cannot zoom. I got the number for my local this app, which I can get faster from google maps. The call button worked but they did not answer. Even after marking my local restaurant as my only favorite, I still had to choose it again when I began the non functional order process. And if you click the menu you cannot get back to the “order” screen. You must start over and pick the store again.

The only thing Smashburger successfully does is manage reward points and that can be spotty. Sometimes Smashburger will scan receipts other times not. Online ordering is painful at best and totally unsuccessful at worst. Recently I lost the ability to both pay on pickup AND online with a credit card. My only payment option is NCR Secure Payment. When I pick that I’m told a secure session cannot be established. Smashburger cannot remember my favorite location so every single order means I have to pick my state, wait, my city, wait, my store, wait, select order online, wait, select my pickup day/time, then finally my order. Smashburger won’t let you add extra of any ingredient already included on a burger. The list goes on. I well and truly detest Smashburger. The staff at the store say they hear the same all day.

I’m always astonished when folks rate 5 Guys highly and disparage
this app. this app is underrated, and 5 Guys is overrated. Period. Just
try asking for guacamole on your burger at 5 Guys!
If you like jalapeños and consider “grillz” (grilled onions) as essential to a burger
as cheese, like I do, then you’ll find a Spicy Baja—Big, naturally—right up your
alley. The perfect hamburger.
I used to eat at In-N-Out weekly. I was wowed when I first had In-N-Out decades
ago, ‘cause I was expecting McDonald’s / Burger King / Whataburger /
Sonic-class food. That made sense because of what In-N-Out is: drive-thru fast
food. People need to keep that in mind when they first go there, so they don’t set
unrealistic expectations. Nothing ruins a new experience like having unrealistic
expectations, set by breathless, glowing reports. It happens with movies all the
time. I still LOVE In-N-Out (!!!), especially for what it is. What drive-thru fast food
joint obesides In-N-Out sticks a raw potato into a slicer when you order fries?
All of which is to say this:
this app is a cut above In-N-Out. Yet another hit from the Rocky Mountains.

Somewhere around the time that I started using Smashburger (as opposed to just going to the website) this app decided to get rid of the “pay at store” button at checkout. That means that instead of just swiping my card, EVERY TIME I want to order online I have to enter in all my card details. On top of that, there’s no option to use a gift card when you do online checkout, so the ONLY way to use a gift card is to order in store and wait there. I swear Smashburger has some of the stupidest design I’ve ever seen and I haven’t eaten at this app since I installed it, because of how annoying it is to order online and all the limitations that come with it. Ordering online is supposed to make the process EASIER. All you’ve done is made it exponentially more annoying.

App does not work. This has always been this app’s problem; anything that may streamline the ordering process, is clearly frowned upon by the company. Every decision they make is apparently an attempt to get you to wait in a line. I don’t know why they want my time. I figured they just wanted my money. Can’t have both. Don’t get me started on how they won’t let you use coupons without waiting in a line. They just don’t get it. However, 5 guys does get it...and so they get my money. Not saying the food is better, just significantly easier to acquire. There are too many options for this app to fail so hard on delivering service and product to customers. Seems like a strange way for a good product to die.

We downloaded Smashburger to save time in line. We made our item selections and I switched to the mail app to get a coupon. When returning to the this app app it restarts back to the store locator. Drilling all the way back down again. At least the food items are still in the cart. The coupon is long so I switch back to mail again and we loop back through the store finder all over again. I finally enter the coupon and it’s not valid. I gave up, drove to the store and stood in line. They accepted the same coupon just fine. Lesson learned ....skip Smashburger and go to this app to order. Even the store employees say “we hear that a lot”.

I do not like this new app! It’s so confusing to use and guess what? There isn’t even a menu on there! I wanted to check out my local this app menu and my only option was to click on “order now”. But since the restaurant is closed it won’t even show me a menu. The rewards are weird. It says I have 850 points this year and it’s just February. I haven’t been there this year! Also I get weird emails telling me to change my password for points. That’s a little strange. I’m not going to click on a link in an email telling to me to change my password!! Could be spam! Smashburger needs some serious tweaking.

Smashburger looks like it was built in 1998. Where is the option to use Apple Pay? It’s almost 2019. I’m not manually entering my credit card number. Are you insane? And I logged in with Facebook yet have to create an account when I try to check out? Is that a very poorly built website embedded embedded in the iPhone app which did not even bother to pass along my identity so it would actually be a seamless experience? Why is everything about Smashburger so bad?

I am going to go to this Smash Burger location right now to tell the manager that Smashburger is so bad that I won’t use it to make an order and then go someplace else to get something to eat.

Smashburger is that bad.

Created a new account and it shows I'm logged in at the home screen. When I created an order I was then asked to sign in. I tried and it couldn't find an account, even though I was clearly logged in. Tried logging in online too and said password didn't work. When I tried to reset the password it couldn't find my email even though I just received a welcome email. Clearly the people in charge of Smashburger didn't pay much attention to it. Would have been quicker to just drive to the store and placed the order. Also, it should have an allergen menu like it does on its website. Don't waste your time with Smashburger.