AT Reviews
Published by Auckland Transport on 2025-02-11🏷️ About: AT Mobile makes it easy to move around Auckland. It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot.
Overall Customer Experience 😎
🤬 Negative experience
100.0%
😎 Positive experience
0.0%
🫥 Neutral
0.0%
Read 5 Customer Service Reviews 😠💢
4.6 out of 5
Inaccurate and unreliable.
by Kn1204
Can you PLEASE fix AT so it accurately reflects bus timetables. Bus 75 does not run every 15 minutes, it’s every 30 (but never on time). App always shows as running every 15 from Glenn Innes. Extremely frustrating when depending on it to get to and from work.
Terrible Introduction to Transit in NZ
by Nihilater
Had to sit through 15 mins of loading on international cell service to register the card. It should not be difficult to navigate around your city. Why do I need to enter a NZ address if I don’t live in your country?
Cannot login as a tourist
by Lost Favorites
Cannot login as a tourist. i’ve tried resetting my password but It doesn’t really matter you can’t login to register your card. I tried this for two days. I’m a tech person, so imagine what it would be like for a non-techie.
Unable to register as tourist
by LithiaKai
Been trying to use AT to register and top up for my travels in Auckland and have no luck. The address does not populate for people living outside the country and it does not connect my account to the apply. It keeps saying it needs more information. I have inputted my information multiple times.
Only choice
by Reviewer 1333
We have to use AT there’s no alternative so therefore we can only assume it must be that it could be better
Is AT Safe? 🙏
No. AT Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 404 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for AT Is 0.0/100.
Safety Analysis
80.7% of users say app is Safe 👍
80.7%
14.2% of users have Some Concerns ⚠️
14.2%
5.0% of users say app is Risky 🚨
5.0%
Is AT Legit? 💯
No. AT Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 404 AT Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for AT Is 0/100..
🔏 Privacy & Data Safety
AT collected the following data from you:
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Data Linked to You:
- Identifiers
- Usage Data
- Diagnostics
How was your experience with AT Mobile? Post a Review
Features
Disruption alerts and info - Want to be kept up to date when services change? We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered AT HOP cards.
Real time departures - Save time by knowing when you need to be at your stop or station, and even track the live location of your service.
Enjoy an easy journey - Going somewhere new, or just want to relax on your journey? We'll let you know when it’s time to board or to get off.
Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app.
Maybe you want to get there by bike or on foot? Journey Planner will show you walking and cycling journey options too.
Contact Support
Developer:
Auckland Transport
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