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Common AT Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AT app on iOS and Android devices. Solve all AT app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. AT iPhone Issues and Solutions

  2. AT Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Auckland Transport, developers of AT.


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E-Mail: [email protected]

Website: 🌍 Visit AT Website

Privacy Policy: https://at.govt.nz/about-us/about-this-site/customer-privacy-policy

Developer: Auckland Transport




About this app

Real time departures - Save time by knowing when you need to be this app your stop or station, and even track the live location of your service.  Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app.  Car sharing - Check live location of shared cars near you and book it with the provider.  Train Line Status - Check how your train line is running before you head to the station, for any disruptions or delays.  It helps you plan and track journeys across this app Metro bus, train and ferry services, or go by bike or on foot.  Manage your this app HOP balance - Don’t wait till you get home, check your balance on the go, find nearby top-up locations, and easily top-up.  Find your best route - Use the Journey Planner to find out how to get to your destination, and save your regular trips.  Enjoy an easy journey - Going somewhere new, or just want to relax on your journey?  We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered this app HOP cards.  Disruption alerts and info - Want to be kept up to date when services change?  Journey Planner will show you walking and cycling journey options too.  Or you can subscribe to the specific routes you use, this app the time of day you usually travel.  Please send us feedback in your reviews or via the "Contact Us" area in the menu - we'd love to hear from you.  Maybe you want to get there by bike or on foot?  this app Mobile makes it easy to move around Auckland.  We'll let you know when it’s time to board or to get off.