AT Mobile Reviews
Published by Auckland Transport on 2024-05-16🏷️ About: AT Mobile makes it easy to move around Auckland. It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot.
Overall Customer Experience 😎
👿🤬😠 Negative experience
82.0%
😎👌🔥 Positive experience
14.2%
🙄💅🫥 Neutral
3.8%
Read 5 Customer Service Reviews 👿🤬😡😠💢😤
4.6 out of 5
Inaccurate and unreliable.
2022-10-25
by Kn1204
Can you PLEASE fix AT so it accurately reflects bus timetables. Bus 75 does not run every 15 minutes, it’s every 30 (but never on time). App always shows as running every 15 from Glenn Innes. Extremely frustrating when depending on it to get to and from work.
Cannot login as a tourist
2024-06-16
by Lost Favorites
Cannot login as a tourist. i’ve tried resetting my password but It doesn’t really matter you can’t login to register your card. I tried this for two days. I’m a tech person, so imagine what it would be like for a non-techie.
Terrible Introduction to Transit in NZ
2024-06-16
by Nihilater
Had to sit through 15 mins of loading on international cell service to register the card. It should not be difficult to navigate around your city. Why do I need to enter a NZ address if I don’t live in your country?
Unable to register as tourist
2024-06-22
by LithiaKai
Been trying to use AT to register and top up for my travels in Auckland and have no luck. The address does not populate for people living outside the country and it does not connect my account to the apply. It keeps saying it needs more information. I have inputted my information multiple times.
Only choice
2024-06-27
by Reviewer 1333
We have to use AT there’s no alternative so therefore we can only assume it must be that it could be better
Is AT Safe? 🤗🙏
No. AT Mobile does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 332 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Justuseapp Safety Score for AT Is 14.7/100.
Is AT Legit? 💯
No. AT Mobile does not seem legit based on our analysis. This conclusion was arrived at by running over 332 AT Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for AT Is 18.6/100..
Is AT Mobile not working? 🚨
AT Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
How was your experience with AT Mobile? Post a Review
Features
Disruption alerts and info - Want to be kept up to date when services change? We’ll let you know when your frequently used routes or stops are disrupted, based on your travel using registered AT HOP cards.
Real time departures - Save time by knowing when you need to be at your stop or station, and even track the live location of your service.
Enjoy an easy journey - Going somewhere new, or just want to relax on your journey? We'll let you know when it’s time to board or to get off.
Shared scooters and bikes - Check live location of scooters or bikes near you and unlock in the provider app.
Maybe you want to get there by bike or on foot? Journey Planner will show you walking and cycling journey options too.
Car sharing - Check live location of shared cars near you and book it with the provider.
It helps you plan and track journeys across AT Metro bus, train and ferry services, or go by bike or on foot.
Train Line Status - Check how your train line is running before you head to the station, for any disruptions or delays.
Manage your AT HOP balance - Don’t wait till you get home, check your balance on the go, find nearby top-up locations, and easily top-up.
Find your best route - Use the Journey Planner to find out how to get to your destination, and save your regular trips.
Or you can subscribe to the specific routes you use, at the time of day you usually travel.
Please send us feedback in your reviews or via the "Contact Us" area in the menu - we'd love to hear from you.
AT Mobile makes it easy to move around Auckland.
Save your favourite stops and stations for quick access when you're out and about.
Customer Service/Support
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Auckland Transport
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