SMAYL app not working? crashes or has problems?

SMAYL Status

Last Updated on 2023-09-09 by Hochschule für öffentliche Verwaltung Rheinland-Pfalz

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Common SMAYL Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SMAYL app on iOS and Android devices. Solve all SMAYL app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SMAYL iPhone Issues and Solutions

SMAYL iOS app crashes, not working, errors
SMAYL iOS app network issues
SMAYL on iOS has black/white screen

SMAYL Android App Issues and Solutions

SMAYL has errors/crashing/not working
SMAYL server network connectivity issues
SMAYL has black screen

SMAYL iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SMAYL app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SMAYL app crashes or not working on Iphone (iOS):

Close and restart the SMAYL app on iPhone
Update SMAYL app to the Latest Version for iOS
Uninstall and reinstall SMAYL iPhone app
Update your iPhone to the latest iOS version

Fix SMAYL on iPhone unable to connect to server/internet connection issues::

To resolve SMAYL network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SMAYL black/white screen (blank screen) on iPhone:

Follow the SMAYL iOS app troubleshooting guide Here →

SMAYL Android App Issues and Solutions

Fix SMAYL not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SMAYL app issues:

Force Stop the SMAYL App
1. On android, goto "Settings" » click SMAYL app. » click "Force Stop".

Update SMAYL to the latest version on PlayStore

Clear SMAYL App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SMAYL app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SMAYL.

Fix SMAYL unable to contact server/ SMAYL internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SMAYL » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SMAYL » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SMAYL on android.

Solve SMAYL black/white screens issue on Android:

Follow the SMAYL android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hochschule für öffentliche Verwaltung Rheinland-Pfalz, developers of SMAYL.

About this app

Dies ist die offizielle App der Hochschule für öffentliche Verwaltung Rheinland-Pfalz / Zentralen Verwaltungsschule Rheinland-Pfalz (HöV / ZVS) mit Sitz in Mayen. S+MAY+L = Studium und Lehre in Mayen.