Kanopy Status

Last Updated on 2025-06-05 by Kanopy

I have a problem with Kanopy

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⚠️ Most reported problems ⚠️

Not working

33.3%

Photo/Video

33.3%

Account

11.1%

24 hour clock ⏰

Scott 2022-07-17

Just installed the app to a Chromebook. Every time I press "find library", the app shuts down.

Showing 1-1 of 1 reported issues:

Common Kanopy Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Kanopy network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Kanopy App
1. On android, goto Settings » Kanopy » click [Force Stop]

Clear Kanopy App Cache and Data:
1. On android, goto Settings » Apps » Kanopy » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Kanopy.

On android, goto Settings » Apps or Manage Apps tab.
Click Kanopy » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Kanopy » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kanopy

E-Mail: support@kanopy.com

Website: 🌍 Visit Kanopy Website

Privacy Policy: https://www.kanopy.com/privacy

Developer: Kanopy, Inc.

Apr 26, 2025, 11:02 AM
a user from New York, United States reported problems with Kanopy : Not working
Apr 17, 2025, 02:20 AM
a user from Vancouver, Canada reported problems with Kanopy : Account
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