Kanopy Status

Last Updated on 2025-02-13 by Kanopy

I have a problem with Kanopy

Are you having issues? Select the issue you are having below and provide feedback to Kanopy.

⚠️ Fix Now in One Click

⚠️ Most reported problems ⚠️

33.3%

Photo/Video

33.3%

Not working

22.2%

Something else

11.1%

24 hour clock ⏰

- Getting started was a bit quirky

- Difficulty verifying valid library card

- Trouble logging in and verifying account details

- Films keep getting blurry on their app

- Points expire at the end of each month

- Only have 2 days to watch a film after using a point

Scott 2022-07-17

Just installed the app to a Chromebook. Every time I press "find library", the app shuts down.

Showing 1-1 of 1 reported issues:

Common Kanopy Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Kanopy network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Kanopy App
1. On android, goto Settings » Kanopy » click [Force Stop]

Clear Kanopy App Cache and Data:
1. On android, goto Settings » Apps » Kanopy » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Kanopy.

On android, goto Settings » Apps or Manage Apps tab.
Click Kanopy » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Kanopy » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kanopy