Kanopy app not working? crashes or has problems?

Kanopy Status

Published by Kanopy on 2024-01-24

Stream thousands of films for free without ads through your library. Sign up
with your library card and start watching festival award-winning films,
thought-provoking documentaries, The Criterion Collection, and more with new
titles added weekly.

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Reported Issues: 1 Comments

By Scott 1 year ago

Just installed the app to a Chromebook. Every time I press "find library", the app shuts down.

Common dislikes about Kanopy app

- Getting started was a bit quirky

- Difficulty verifying valid library card

- Trouble logging in and verifying account details

- Films keep getting blurry on their app

- Points expire at the end of each month

- Only have 2 days to watch a film after using a point

Have a Problem with Kanopy? Report Issue

Common Kanopy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kanopy app on iOS and Android devices. Solve all Kanopy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kanopy iPhone Issues and Solutions

Kanopy iOS app crashes, not working, errors
Kanopy iOS app network issues
Kanopy on iOS has black/white screen

Kanopy Android App Issues and Solutions

Kanopy has errors/crashing/not working
Kanopy server network connectivity issues
Kanopy has black screen

Kanopy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kanopy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kanopy app crashes or not working on Iphone (iOS):

Close and restart the Kanopy app on iPhone
Update Kanopy app to the Latest Version for iOS
Uninstall and reinstall Kanopy iPhone app
Update your iPhone to the latest iOS version

Fix Kanopy on iPhone unable to connect to server/internet connection issues::

To resolve Kanopy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kanopy black/white screen (blank screen) on iPhone:

Follow the Kanopy iOS app troubleshooting guide Here →

Kanopy Android App Issues and Solutions

Fix Kanopy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kanopy app issues:

Force Stop the Kanopy App
1. On android, goto "Settings" » click Kanopy app. » click "Force Stop".

Update Kanopy to the latest version on PlayStore

Clear Kanopy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kanopy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kanopy.

Fix Kanopy unable to contact server/ Kanopy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kanopy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kanopy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kanopy on android.

Solve Kanopy black/white screens issue on Android:

Follow the Kanopy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kanopy, developers of Kanopy.

100% Contact Match

Developer: Kanopy, Inc.

E-Mail: [email protected]

Website: Visit Kanopy Website

100% Contact Match

Developer: Kanopy, Inc.

E-Mail: [email protected]

Website: Visit Kanopy, Inc. Website

About this app

Sign up with your library card and start watching festival award-winning films, thought-provoking documentaries, The Criterion Collection, and more with new titles added weekly. Browse this app Kids for unlimited age-appropriate shows and movies with access to parental controls. Stream thousands of films for free without ads through your library. Available on mobile, web, and living room devices.