Contact Kanopy Support

by S-2019

Kanopy has an excellent collection of movies from around the world. It is by far the best streaming platform for intellectual “entertainment”. As a cinema lover and frequent participant in film festivals, I vouch for the amazing selection that Kanopy brings to my living room. Thanks a million!

But Kanopy’s app has technical glitches. I use iPhone and have the latest iOS version and Kanopy app version. When viewing a movie, if I wish to pause it in the middle, the app doesn’t allow me to do that. After a few minutes of watching something, if I reopen the app it doesn’t show me the current status of the movie I am watching, defaults to the home screen of Kanopy showing all titles available for viewing. When I click the “cast” icon on top right, it crashes the app. The movie, meanwhile continues to play on my television. I have faced this issue for 6-7 weeks, but Kanopy has not fixed it yet. I am hoping someone in their software engineering team identifies and fixes this bug.

by HollyDay

It could be a good streaming option, especially for those interested in foreign films and documentaries. BUT, the service is problematic and the customer service nearly non-existant.

The films keep getting blurry on their app and they blame the user's internet connection, except I have 6 other streaming services and none have this problem at 200mbp speed.

The points expire at the end of each month and renewed again the first of the following month. But if you use a point during the month to check out a film, you only have 2 days to watch that film, not the entire month. Rip off.

Sometimes, for unknown reasons, a film will clock 2 points, even though it's a 1-point film. Again, rip off. Customer service does nothing, even though this needs to be addressed on a technical level.

Trying to get any help from customer service via email is useless. They do absolutely nothing and more often than not, don't even respond.

I'll be informing my local library of these issues with Kanopy. The library pays a premium price per month to provide this service free to us, so nobody should be ripped off.

No wonder many libraries are discontinuing the service. You can even find 85% of the films already streaming on other services, anyway.

Too bad. There's a market for a foreign films streaming service in the US, but not one with so many issues and horrid lack of service.

by Judi T

The search function is useless. You have to know what you’re looking for ahead of time. There’s no option to filter for topics or suppliers, like The Great Courses. I literally have to go to Kanopy in my browser, make sure it’s logged out, use those functions to filter for what I want, WRITE IT DOWN ON A PIECE OF PAPER, then go into the app and search for it IN QUOTATION MARKS. Then I can add it to my watchlist. Otherwise, have fun spend endless hours browsing through thousands of titles of videos trying to find what you want. Dear Developers: PLEASE ADD A FILTER OR BROWSE CATEGORY (try 915) FOR “THE GREAT COURSES.” Oh, and please note that most of these five-star reviews seem to be written by users with very strange names of random strings of letters. A red flag that they are not verified users.