Accolade, Inc. app not working? crashes or has problems?

Accolade, Inc. Status

Published by Accolade, Inc. on 2024-01-16

All the benefits of your Accolade Health Assistant® now on your mobile
phone. Questions about your coverage? Need help finding a new doctor? Confused
about a provider bill? Healthcare support is just a secured message away with
Accolade Mobile.

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Common Accolade, Inc. Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Accolade, Inc. app on iOS and Android devices. Solve all Accolade, Inc. app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Accolade, Inc. iPhone Issues and Solutions

Accolade, Inc. iOS app crashes, not working, errors
Accolade, Inc. iOS app network issues
Accolade, Inc. on iOS has black/white screen

Accolade, Inc. Android App Issues and Solutions

Accolade, Inc. has errors/crashing/not working
Accolade, Inc. server network connectivity issues
Accolade, Inc. has black screen

Accolade, Inc. iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Accolade, Inc. app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Accolade, Inc. app crashes or not working on Iphone (iOS):

Close and restart the Accolade, Inc. app on iPhone
Update Accolade, Inc. app to the Latest Version for iOS
Uninstall and reinstall Accolade, Inc. iPhone app
Update your iPhone to the latest iOS version

Fix Accolade, Inc. on iPhone unable to connect to server/internet connection issues::

To resolve Accolade, Inc. network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Accolade, Inc. black/white screen (blank screen) on iPhone:

Follow the Accolade, Inc. iOS app troubleshooting guide Here →

Accolade, Inc. Android App Issues and Solutions

Fix Accolade, Inc. not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Accolade, Inc. app issues:

Force Stop the Accolade, Inc. App
1. On android, goto "Settings" » click Accolade, Inc. app. » click "Force Stop".

Update Accolade, Inc. to the latest version on PlayStore

Clear Accolade, Inc. App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Accolade, Inc. app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Accolade, Inc..

Fix Accolade, Inc. unable to contact server/ Accolade, Inc. internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Accolade, Inc. » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Accolade, Inc. » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Accolade, Inc. on android.

Solve Accolade, Inc. black/white screens issue on Android:

Follow the Accolade, Inc. android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Accolade, Inc., developers of Accolade, Inc..

92.31% Contact Match

Developer: Accolade, Inc.

E-Mail: [email protected]

Website: Visit Accolade, Inc. Website

72.73% Contact Match

Developer: Visualio s.r.o.

E-Mail: [email protected]

Website: Visit Visualio s.r.o. Website

About this app

Text your health assistant questions anytime, anywhere. - Send secure messages to your health assistant from home, work or on the go. - Easily go from text to call, or request a callback if your health assistant is unavailable. - Use Accolade Mobile as a virtual wallet - share cards with your doctor right from AccoladeInc . - Confused about a bill from your doctor or lab? Take a photo & let your health assistant take a look. - Bring questions prepared by your health assistant to your next appointment! - Ask your health assistant for help finding a nearby physician or facility. When you send your first secure message, you’ll be assigned a dedicated health assistant for the entire family. Your health assistant takes the time to get to know you and understand your needs so they can help you make the best heathcare decision possible and get the care that’s right for you. All the benefits of your Accolade Health Assistant® now on your mobile phone. Don’t have an Accolade Health Assistant® yet? Healthcare support is just a secured message away with Accolade Mobile. Need help finding a new doctor? Confused about a provider bill? Questions about your coverage? Watch Tiffany’s story to learn how Accolade Mobile has made a difference in her life.