Accolade, Inc. Reviews

Accolade, Inc. Reviews

Published by on 2021-01-14

All the benefits of your Accolade Health Assistant® now on your mobile
phone. Questions about your coverage? Need help finding a new doctor? Confused
about a provider bill? Healthcare support is just a secured message away with
Accolade Mobile. Text your health assistant questions anyti...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

Accolade, Inc. Reviews

  • By

    When one is in a pinch...

    When you cannot understand the claims, having difficulty with a pharmacy, need a listening ear, it helps to chat or talk on the phone with them. If you can’t find the right doctor, they will find some more to recommend. Had a problem with my pain meds with a known pharmacy and was delayed to receive for nearly weeks. First it was my physician and then it was the insurance holding things up. Finally, I spoke to Accolade Nurse and she suggested in asking them for a week’s worth. The pharmacy quickly filled it for me. Little tricks you learn from them and what to use when you need to ask billing departments, is a great tool and people to have.

  • By

    AccoladeS😊 for Accolade

    The nurses at Accolade are so helpful, friendly, professional, genuinely caring, and knowledgeable!!! April, Cali, and Katlyn are the sweetest nurses. They call to see how you’re doing, see if you have questions, give great advice by phone and through the app. They even advocate for you!!! The App is easy to use, and it’s easy for them to send lists of doctors you may be looking for. It’s a convenient way to communicate if your too busy to talk on the phone bc of work, etc, and it’s an easy app! Thanks! KG

  • By

    Accolade saved me from huge bills

    I once had an emergency bill from hospital that is more than $7000. My colleague suggested me to use Accolade and I did. With the help of my assistant Alexa, who was very kind and helpful, my insurance company re-evaluate the claim and eventually paid off for the whole bill since I had already met the personal integrated deductible. I cannot say thank you more to Accolade and Alexa. Indeed a must have service.

  • By


    In the past Accolade access was better and faster responses. When I was hospitalized last January 27, 2019. I spoke with accolade numerous times and they helped me maintain my sanity. In December of 2019 they got a pharmacy issue resolved in one call. This time while I am having issues with getting a specialty drug they took 2 days to respond back to me. And their attitude seemed like it was going to be at one point well you! r copay May be 6000. Per month and they weren’t outraged! Of course it didn’t come to that but still. Before today I would have given a 5 star rating.

  • By

    Convenient, helpful

    I had my baby at 29 weeks. Needless to say, lots of doctors and bills. Having the app made it so easy to send over a picture of each bill and have them double check if I did indeed owe that. Most of the time, I actually didn’t! If it were for the app being so convenient, I’m not sure I would called in each and every bill. This app and the accolade reps are awesome!

  • By

    I love the chat feature in this app

    This app makes back and forth with healthcare insurance issues so efficient, especially because of the chat feature. No more taking time out of your day to be on the phone with a representative. The chat feature allows you to have a conversation when and where it’s most convenient for you. I love it!

  • By

    Just what the patient ordered!!

    Just signed up for this with my new insurance Keystone Healthplan East Silver Proactive. Had questions on first specialist visit. Got immediate response and answers to my questions! This system has been a long time coming to patients and definitely needed. First impression: Amazing and efficient. Will review again when time tested! Thank you to health representative Lisa!

  • By

    Worse app and company ever

    It is a waste of time and money not to mention energy. There is basically nothing you can do with this app only send msgs to them which they will take forever to reply saying sorry we missed you please con hesitate to contact later! Are you serious they do are unable to see your claims unable to see your benefits why should we even contact them for? To tell me sorry i missed you every single time this is like a joke basically a scam. I have no idea how the company i work for got us involved with this everyone is complaining about it

  • By


    I cannot say enough about how great and awesome the staff has been. They are amazing, fast and very helpful. I’ve had the pleasure of contacting them on 3 separate occasions, and each time my concern/problem was resolved within 15 min. They go above and beyond to address your issues. Thank you for such amazing customer service.

  • By

    Great Service

    Stephanie was amazing, She did all the leg work for me in finding a doctor. She also provide me my benefits and what is and not covered. She spoke with me about Teladoc which was amazing to know I could have that option!!! She always asked if there is any other questions. She was truly here for me. Thanks so much!!!!!

  • By

    Very Helpful

    My personal assistant was available to me during her hours of work schedule and her professionalism and helpfulness helped me to go through hospital surgery and treatment and in recovery. And I’m hoping to be back to work when the doctors allow me too. And heading towards the road to complete remission from this horrible cancer!

  • By

    Amazing seeing

    I cheated with Zaria, abut my provider not being pain it was late and she started looking into the claim after hours. There was no solution that day but she took initiative and followed back with me and with the provider the very next day! Thank your your diligence and your timely response!

  • By

    Message alerts?

    This is a suggestion for the app only (not the medical services available)... It would be super helpful for me to see some kind of 'flag' notification on the 'face' of the app so I know I have a message / response and to open the app... I'm not always thinking about checking messages there... an indication that I SHOULD check would be awesome!

  • By

    Why I like Accolade

    The representatives and my nurse have always been there to answer my questions and provide whatever help I may need. Due to the fact that I need their assistance, they’ve been available. I thank them and the service they provide.

  • By


    I’m so happy with this new service. It has alleviated the stress of working through the phone tree to try to get to the right person. Marissa answers very quickly and has taken care of several things for me. It’s like she’s my “personal assistant” for insurance questions!

A better way to Contact apps

You can now contact Accolade, Inc. customer service directly
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Contact Accolade, Inc. directly

Is Accolade, Inc. Safe?

Yes. Accolade, Inc. is very safe to use. This is based on our NLP (Natural language processing) analysis of over 7,823 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Accolade, Inc. Is 43.3/100.

Is Accolade, Inc. Legit?

Yes. Accolade, Inc. is a totally legit app. This conclusion was arrived at by running over 7,823 Accolade, Inc. User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Accolade, Inc. Is 43.3/100.

Is Accolade, Inc. not working?

Accolade, Inc. works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Have a Problem with Accolade, Inc.? Report Issue

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Why should I report an Issue with Accolade, Inc.?

  1. Pulling issues faced by users like you is a good way to draw attention of Accolade, Inc. to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Accolade, Inc. customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Accolade, Inc..

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