Contact Accolade Inc Support

I don’t know who they paid for all these five star, “this app helped cure my cancer” reviews... Every time I’ve called this company I get transferred multiple times, provided with unclear or un-knowledgeable answers, and then they refuse to transfer me to an actual employee of my health insurance provider (Independence Blue Cross). I’ve filed formal complaints with IBX, the PA State Attorney Generals Office, and the PA Insurance Commission as well as filing complaints with Senators Toomey and Casey’s offices. All health insurance should provide their customer relations in house using their own employees—ESPECIALLY WHEN ITS SOMETHING AS IMPORTANT AS YOUR HEALTHCARE.

It is a waste of time and money not to mention energy. There is basically nothing you can do with this app only send msgs to them which they will take forever to reply saying sorry we missed you please con hesitate to contact later! Are you serious they do are unable to see your claims unable to see your benefits why should we even contact them for? To tell me sorry i missed you every single time this is like a joke basically a scam. I have no idea how the company i work for got us involved with this everyone is complaining about it

In the past Accolade access was better and faster responses. When I was hospitalized last January 27, 2019. I spoke with accolade numerous times and they helped me maintain my sanity. In December of 2019 they got a pharmacy issue resolved in one call. This time while I am having issues with getting a specialty drug they took 2 days to respond back to me. And their attitude seemed like it was going to be at one point well you! r copay May be 6000. Per month and they weren’t outraged! Of course it didn’t come to that but still. Before today I would have given a 5 star rating.