Contact Thenx Support

We subscribed to the ThenX app several months ago and it worked great. Then one day, we were unable to log into it and couldn’t recover our password. We finally reached out by email to the support group and didn’t get a reply. We messaged Chris Heria himself on his Instagram account and he looked into the issue and finally received a response from support. They were able to recover our account but it said that we didn’t have a subscription. I then screen shot several months of charges from our bank account that ThenX was in fact still charging us but we were unable to gain access to the monthly subscription we had been paying for. So I emailed support back (Cristi is who we’ve been in contact with from the beginning) but never got a reply after that. That email was from July 23, 2019 and it is September now. We were still charged for the month of August and since no one will fix our issue, I had to go and just have my old debit card cancelled to prevent further charges.

Let me start by saying the workout content is great! It will challenge you to do new moves and keep you getting stronger. That being said, the new update (1 day ago) has broken the app, not fixed it. I’ve had to delete and re-download the app 3 times since yesterday. The email confirmation link they send doesn’t work. And most of the content in the app is either missing or gets stuck in a loading phase. The updated UI is terrible for a mobile format. The previous version was near perfect. You now have to scroll sideways and up and down to view everything which feels sloppy and over complicated. If the goal was to provide a filter for viewing workouts for specific body parts, you should have just included this in a drop in menu from the left. Lastly, the timer has somehow gotten smaller (like pt 5 font). This should be the biggest thing in the work out screen so you can see it across the room if needed. Reference the Trifecta app for what I’m talking about. That timer also allows different types of interval settings (just a thought). The app needs to be fixed. It’s quickly becoming reminiscent of the old version. Y’all know the one I’m talking about....

Just as a disclaimer, I do not think this is a bad app. The workouts are solid, the ui is friendly, and the pacing is great. But once I decided to leave the app to come back to the gym I noticed that I when I went to cancel my Thenx membership I was prompted with “oops we’ve had an error we’ll get back to you”. I continued to try and cancel FOR TWO WHOLE MONTHS with the same error coming up. I was about to have my bank block Thenx from charging when I tried one last time and was able to cancel my membership (after they had charged me for the third time). I am a workout fanatic and this app has filled that role while the gyms were closed - I am grateful for that. But the app has also crossed a line of trust that won’t bring me back.