Contact NYC ACCESS HRA Support

Where to even start? This app almost seems deliberately designed to be terrible in every way. Sign into the app—which you must do every time you open it—then you have to sign in again to use a particular service, then you are simply redirected to web pages. Notices and alerts contradict each other and don’t correspond to the reality of the status. Many drop down menus have options that can’t be read in the space provided. A month after approval for a MetroCard, I received nothing, and when I tried to use the drop down menu to report this, the response was that the card would be canceled because I had reported it lost or stolen, which is not true and obviously not responsive to the issue I actually indicated. I am baffled by the number of reviews indicating that this app is bad that nonetheless rate it five stars. This is less than a 1-star app. Luckily for whoever is responsible, they have a captive audience who have no other choice but to use this. It’s laughable. A high school computer science student could do better. Maybe outsource the next version to a local science fair contest?

I hope I never have to step foot in one of your offices or to wrangle documentation or information that could have been requested at the outset again. The HRA especially at Hamilton Center has been neglectful, wrathful, malicious and way beyond lacking in customer service. The critical mass may be COVID 19 excuses so we shall see if any of that clears up but as work seems to end at 3:30 PM most Thursdays or more documents are requested Friday evenings with no way to speed up an already redundant system, one has to hope the nepotism does not get in the way of retaliation. If it does- just remember to attempt not to show displeasure or they send you to psychiatric hospitals and increase the level of psycho-social evaluations you have to go through in order to get safe or fair housing. I felt as if I continually lost my rights as an American citizen and became an indentured servant with people picking through my private and meager possessions with little to no regard for social work or my human rights or dignity.

This app/site is constantly down and this is unacceptable,I understand the site being occasionally down and having occasional glitches but it’s 90% of the time I try to log in. There are people who are starving and homeless who have to find access to wifi to upload documents that have to be submitted by a certain time, that have to keep trying to find access to wifi over and over which is extremely hard to do, and as a result of this their documents won’t make it in time and people will lose they’re benefits. Like I said this is unacceptable and this really needs to be corrected immediately and improved on. As soon as I see significant changes and improvements I will gladly change my rating as an app like this is very important. Thank you.