SNS 24 app not working? crashes or has problems?

SNS 24 Status

Last Updated on 2024-09-30 by SPMS-Servicos Partilhados do Ministerio da Saude, EPE

I have a problem with SNS 24

Are you having issues? Select the issue you are having below and provide feedback to SNS 24.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with SNS 24? Report Issue

Common SNS 24 Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SNS 24 app on iOS and Android devices. Solve all SNS 24 app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SNS 24 iPhone Issues and Solutions

SNS 24 iOS app crashes, not working, errors
SNS 24 iOS app network issues
SNS 24 on iOS has black/white screen

SNS 24 Android App Issues and Solutions

SNS 24 has errors/crashing/not working
SNS 24 server network connectivity issues
SNS 24 has black screen

SNS 24 iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SNS 24 app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SNS 24 app crashes or not working on Iphone (iOS):

Close and restart the SNS 24 app on iPhone
Update SNS 24 app to the Latest Version for iOS
Uninstall and reinstall SNS 24 iPhone app
Update your iPhone to the latest iOS version

Fix SNS 24 on iPhone unable to connect to server/internet connection issues::

To resolve SNS 24 network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SNS 24 black/white screen (blank screen) on iPhone:

Follow the SNS 24 iOS app troubleshooting guide Here →

SNS 24 Android App Issues and Solutions

Fix SNS 24 not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SNS 24 app issues:

Force Stop the SNS 24 App
1. On android, goto "Settings" » click SNS 24 app. » click "Force Stop".

Update SNS 24 to the latest version on PlayStore

Clear SNS 24 App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SNS 24 app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SNS 24.

Fix SNS 24 unable to contact server/ SNS 24 internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SNS 24 » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SNS 24 » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SNS 24 on android.

Solve SNS 24 black/white screens issue on Android:

Follow the SNS 24 android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SPMS-Servicos Partilhados do Ministerio da Saude, EPE, developers of SNS 24.

About this app

Através desta aplicação, o cidadão pode aceder a um vasto conjunto de informações de saúde, designadamente o seu Boletim de Vacinas, as suas Receitas, Alergias ou os seus Exames. Construída de acordo com o interesse do cidadão, a App SNS 24 reúne a informação de saúde do cidadão numa aplicação residente no seu smartphone ou tablet. Em adição, são disponibilizados serviços que permitem o registo de medições específicas de saúde (Glicémia, Pressão Arterial, Índice de Massa Corporal), a realização de Teleconsultas ou possibilidade de solicitar a renovação de Medicação Habitual.