UCHealth app not working? crashes or has problems?

UCHealth Status

Published by UCHealth on 2023-10-25

The UCHealth app helps you take charge of your health. Our app is a safe and
secure gateway to My Health Connection, allowing you to: • Schedule or cancel
appointments • Renew or refill prescriptions at your UCHealth pharmacy • Use
your device for Virtual Visits with your provider • Message your provider •
View test results • Manage family access settings and request family access
from the mobile app.

I have a problem with UCHealth

Are you having issues? Select the issue you are having below and provide feedback to UCHealth.

User reports:
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problems reported in the last 24 hours

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Most reported problems

Reported Issues: 2 Comments

By John Ryder 8 months ago

I just noticed that I have a prescription ready but I did not receive a notification. Is it a problem on my end or is there a problem with the system?

By Sandra Claus 9 months ago

Server not working?

Have a Problem with UCHealth? Report Issue

Common UCHealth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UCHealth app on iOS and Android devices. Solve all UCHealth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UCHealth iPhone Issues and Solutions

UCHealth iOS app crashes, not working, errors
UCHealth iOS app network issues
UCHealth on iOS has black/white screen

UCHealth Android App Issues and Solutions

UCHealth has errors/crashing/not working
UCHealth server network connectivity issues
UCHealth has black screen

UCHealth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UCHealth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UCHealth app crashes or not working on Iphone (iOS):

Close and restart the UCHealth app on iPhone
Update UCHealth app to the Latest Version for iOS
Uninstall and reinstall UCHealth iPhone app
Update your iPhone to the latest iOS version

Fix UCHealth on iPhone unable to connect to server/internet connection issues::

To resolve UCHealth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UCHealth black/white screen (blank screen) on iPhone:

Follow the UCHealth iOS app troubleshooting guide Here →

UCHealth Android App Issues and Solutions

Fix UCHealth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UCHealth app issues:

Force Stop the UCHealth App
1. On android, goto "Settings" » click UCHealth app. » click "Force Stop".

Update UCHealth to the latest version on PlayStore

Clear UCHealth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UCHealth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UCHealth.

Fix UCHealth unable to contact server/ UCHealth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UCHealth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UCHealth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UCHealth on android.

Solve UCHealth black/white screens issue on Android:

Follow the UCHealth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at UCHealth, developers of UCHealth.

100% Contact Match

Developer: UCHealth

E-Mail: [email protected]

Website: Visit UCHealth Website

About this app

The this app app helps you take charge of your health. • Manage family access settings and request family access from the mobile app. Ask Livi, our this app virtual assistant, to help you out with any task listed above. Ask her things like, “show my test results," "when is my appointment? " or "get me information on Virtual Visits".