UCHealth Reviews

by Cindy D D

So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad UCHealth is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have UCHealth set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of UCHealth that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in UCHealth to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.

by BlazeJester

It works, so a star. However, the entire content screen is taken up by articles and irrelevant content promoting this app instead of making things easy for its users. This is supposed to be a health portal management system, but those aspects seem to be a side thought. The little red info bubbles don’t tell you what you need to look at and don’t go away. Some are not for actions at all. There’s no way to adjust settings to stop seeing the crap on the front screen.

by Leupold Vortex

The landing page is chock full of announcements about this app but I thought this was supposed to be MY healthconnection- doesn’t seem to be much about me except for small icons atop the page. There will undoubtedly be a canned response they’ll copy from another response about “overwhelming support from patients for articles” and other marketing blurbs despite other reviews below to the contrary. UCHealth team is definitely committing staying on-message.

by MattxcorePOP

UCHealth is of no value; I can pay my bill but it won’t pull credit card info from my saved cards. It’s slow to load the information and often gives server errors. About what you’d expect from a senselessly expensive “healthcare” facility, but still exceptionally disappointing. You’d think they’d be able to afford a half-decent app with all the money they’re siphoning from sick and hurt people, but, this is the American health system after all. Great work this app!

by Nikkita South Bronx!

I had a covid test scheduled for a Saturday at 9am. UCHealth was working fine throughout the week because I had to reschedule due to work obligations. I couldn’t remember the address and ended up having to google it because UCHealth kept saying that there was a problem logging me in. Not that my login was incorrect. I turned my phone on and off. I deleted and then downloaded UCHealth again. Tried everything I could think. Called the number and technical support only is available M-F 9am-5pm. So now I’m in the line to get a covid test and I was not able to check in for the almost hour I am waiting. I kept trying and trying. So hopefully when I get to the front they understand and let me get tested.

by ....An....

Cross reference family’s conditions to patient’s. Questions asked about relatives should also be asked about patients. 🙄 Provisions should be made for uploading files. Automatic assignment of a password should not be done unless user requests that you do so. You need to sit down with someone who is filling out the forms and watch and time without offering any advice whatsoever; you will find the coding changes you need to make.

by 23munchkin

I downloaded UCHealth yesterday and was just getting used to using and this morning it looks like an entirely different! Strange and weird.
Well problem solved turns out United Health care has two different apps! My health which I had downloaded months ago and totally forgot about! I don’t need both but not sure which one I should delete!
Could be why my husband is getting the vaccine and I’m not?

by Jjvvlla

Very inconvenient to be able to send a message to only one person at a time. Also patient needs to be able to delete drs/Correct dr list. Also asking a provider to fix records data seldom works. Evidently they mostly ignore info/requests from patient. Duplicate data entry is a disaster. I have quite a few specialists who enter contradictory data on a regular basis. In my case this could be life threatening in an emergency.

by Lja1375

I like being able to see my test results, as well as contacting with my doctors. However, twice I have been incorrectly notified by UCHealth to stop a prescription. I also like being able to pay my medical bills here, but - you get the bills with no information about what service is being billed. Please update UCHealth to show what each bill is for.

by Blahblah_blah564+564+564

It would be great if we could print the PDF bill from UCHealth. It’s only viewable. The second thing is that I can’t find the list of suggested tests and vaccinations (unrelated to COVID) that is so easy to see on the web. Both of these would make UCHealth better.

by Jsoeihbfnkkshdbb

It’s great for my medical info, but I cannot seem to be able to pay my bill through it. Today it kept telling me my CCV was invalid. Went to the website and it worked fine. Also, what is the point of having an account if I can’t store CC info for easy bill pay? this app, I’m just trying to give you my money, why don’t you want it???

by Mountains889

They don’t want feedback on their app - the link just takes you to a website to login to your account and that had all the same stuff as UCHealth . Stupid. You’d think when you have users actually using your app and experiencing issues you’d want to know what those issues are - not these guys - they already know

by Flcub

Unable to create an account and login. After receiving an email and being asked to download UCHealth I would have guessed it would be a little simpler. Tried calling tech support and was put on hold for roughly 30 minutes until I hung up. Sent a message to support and nothing through that route either.
Less than 24 hrs was contacted and the issue was resolved. So far UCHealth works well.

by Kdpatty

I love UCHealth. It’s worked very well for me, which is great for patients during the past two years.

HOWEVER: there is a perpetual alert on the “Pay Bill” tab, even though I owe nothing and cannot find any message under this tab.

Is this a bug?

by Butterfli2933

I have been using UCHealth since it was available. Fortunately I have never had any issues as described by others on my Apple apps. I use UCHealth on a iPad Pro 2017 hardware and an iPhone X

I also access the normal online access one on my pc win10 version. That one I have run into issues frequently with (acct does not exist &wrong password). Nearly to the point that I rarely use the windows version.

by CO_Kid

This has been our go to app for the last several
months and has worked well. One thing that we would find useful is if you had an integrated medication scheduler. We have one from another developer but since UCHealth is used so much for our other medical-related items, a med scheduler/reminder/tracker feature would add to its convenience.

by Qurlyjoe

After the latest update the login page no longer displays properly in landscape orientation on my iPad. Once I log in it works ok but the big graphic on the login page pushes the text entry boxes below the bottom of the screen. You need to fix the scaling.

Landscape is how I look at everything on my iPad.

by Tkift

I love being able to make appointments and email directly to my provider. Get test results before the doctors tell me. Just wish there was some was to print out the results from my iPad. Haven’t found that yet.

by Eindecker

We live three hours away from Denver. I am managing cancer with my UCH Oncology Team and having UCHealth is critical. Test results, visit information, scheduling, and quick communication with my team from home is always quick and easy with UCHealth. Very well done. Get it and use it fully. No excuses not to.

by Spaniard0001

There are many health Apps available now, but this one is by far the best I’ve used of the 5-6 I’ve tried.

Might be a comment on how good the health services are at my local UC Health hospital, but either way, UCHealth does a fantastic job of helping me stay on top of my appointments, tests, and general communication with my doctors.

by HerbieDaHusker

It’s great to be able to communicate with my doctors and nurses. I also love keeping up with my appointments, and being able to see my test results. But only when UCHealth is working.

Since the last install, UCHealth does not launch on my ipad. It works on other devices, but not the ipad. The only thing I see when launched, is the snowboarder guy. You cannot X out, nor do you have any options to sign in.

by Grewe03aa

I have used UCHealth for a few years and while everything was great until recently when I have to log on with a computer to see test results. Strangely though my husband doesn’t - for exact same test too. 🤨

by CorcA

The information I need is there, but it’s a bit clunky to navigate through it.

I can’t figure out if it was missing a UX designer or the front end developer couldn’t figure out how to make the design a reality.

All in all the data could be better organized.

by Tsterkel

This used to be the best app. Unfortunately the last few weeks UCHealth will not launch. Uninstalled, reinstalled, restarted and nothing gets it to work. Have to login online in order to see account. Please update and fix!

by Moma’Tec

UCHealth is awesome. very easy to understand. There is one thing that I think make UCHealth even more useful. Under the medication have a link to the information, about that medication. :)