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by Cindy D D

So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad this app is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have the app set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of the app that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in the app to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.

by BlazeJester

It works, so a star. However, the entire content screen is taken up by articles and irrelevant content promoting UCHealth instead of making things easy for its users. This is supposed to be a health portal management system, but those aspects seem to be a side thought. The little red info bubbles don’t tell you what you need to look at and don’t go away. Some are not for actions at all. There’s no way to adjust settings to stop seeing the crap on the front screen.

by Leupold Vortex

The landing page is chock full of announcements about UCHealth but I thought this was supposed to be MY healthconnection- doesn’t seem to be much about me except for small icons atop the page. There will undoubtedly be a canned response they’ll copy from another response about “overwhelming support from patients for articles” and other marketing blurbs despite other reviews below to the contrary. The app team is definitely committing staying on-message.