Contact UCHealth Support

by Leupold Vortex

The landing page is chock full of announcements about UCHealth but I thought this was supposed to be MY healthconnection- doesn’t seem to be much about me except for small icons atop the page. There will undoubtedly be a canned response they’ll copy from another response about “overwhelming support from patients for articles” and other marketing blurbs despite other reviews below to the contrary. The app team is definitely committing staying on-message.

by MattxcorePOP

This app is of no value; I can pay my bill but it won’t pull credit card info from my saved cards. It’s slow to load the information and often gives server errors. About what you’d expect from a senselessly expensive “healthcare” facility, but still exceptionally disappointing. You’d think they’d be able to afford a half-decent app with all the money they’re siphoning from sick and hurt people, but, this is the American health system after all. Great work UCHealth!

by Cindy D D

So horrible I’m seriously considering moving my medical services elsewhere since it’s nearly impossible to reach a person on the phone. Sadly, the doctors have no idea how bad this app is and assume communication is moving smoothly. I am scheduled to have surgery next week, prep documents were conveyed through the portal. Even though I have the app set to send me email notifications when I receive communications, I wasn’t receiving the emails. I was told in person that I would need a COVID test within 5 days of the surgery. Documentation necessary for the COVID test was in another part of the app that was not at all intuitive. The billing portion is not user friendly either. I over paid a balance and instead of reducing that on the next bill, I received an email (!) not in the app to down load this money transfer app. They gave not instructions how to get the money once I downloaded this obscure app. And the overpay could not be applied to the current balance.