MagicStrip app not working? crashes or has problems?

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1 User reports:
App has problems
 User reports 1

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Problems reported in the last 24 hours

24 hour clock ⏰

Summary of MagicStrip Problems 🔥

- Music feature does not work

- Some bulbs don't work or don't display certain colors

- Remotes stopped working after a few months

- Replacement sensor box does not connect with the new app

📋 2 Reported Issues:

J
John 2023-10-29

I got a new iPhone 13 and can't connect to the lights. They respond to the remote, and connect instantly with the old phone. The phone's bluetooth works perfectly with several headphones so that doesn't seem to be the issue. I tried removing and reinstalling the app, but it doesn't connect. The app says it's compatible with this phone, but I suspect that's not really the case. Any advice?

A
Annie Farmer 2022-10-17

Hi, I’ve been using your magicstrip LED lights for a while now! However this evening I unplugged them and when I went to plug them back in they have stopped responding to the app and remote? I know they are plugged in properly because there is a dim glow from them, but I’ve tried both the remote and app and they just won’t seem to turn on. Any suggestions on how to fix this? As they are my favourite part of my bedroom. Thanks a lot, Annie

Showing 1-2 of 2 reported issues:

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Common MagicStrip Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. MagicStrip iPhone Issues and Solutions

  2. MagicStrip Android App Issues and Solutions


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