MyMetro app not working? crashes or has problems?

MyMetro Status

Published by MetroPCS on 2023-12-15

This free application is used for Metro by T-Mobile customers to make changes to
their account at their fingertips. Check your balance and due date, review your
high speed data usage, make payments, change plans or features, and even reset
your voicemail password.

I have a problem with MyMetro

Are you having issues? Select the issue you are having below and provide feedback to MyMetro.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

300.0%

Connection

100.0%

Reported Issues: 3 Comments

By Jon mercer 8 months ago

No longer able to login. Does not text a code to me.

By Esther Draper 11 months ago

I can’t seem to navigate through the app. I cannot go back a page. I can not find my list or any way to make a list. I get error messages. I have uninstalled and reinstalled but that does not help. It crashes. Too bad you decided to fix something that was nit broken.

By Irma Quinones 1 year ago

MyMetro crashes when I hit "accept". Was working fine on my old phone.

Common dislikes about MyMetro app

- Cannot connect if cellphone is out of service

- Cannot integrate with scam shield app

- Top up data not working

- App not working for weeks after interview

Have a Problem with MyMetro? Report Issue

Common MyMetro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyMetro app on iOS and Android devices. Solve all MyMetro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyMetro iPhone Issues and Solutions

MyMetro iOS app crashes, not working, errors
MyMetro iOS app network issues
MyMetro on iOS has black/white screen

MyMetro Android App Issues and Solutions

MyMetro has errors/crashing/not working
MyMetro server network connectivity issues
MyMetro has black screen

MyMetro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyMetro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyMetro app crashes or not working on Iphone (iOS):

Close and restart the MyMetro app on iPhone
Update MyMetro app to the Latest Version for iOS
Uninstall and reinstall MyMetro iPhone app
Update your iPhone to the latest iOS version

Fix MyMetro on iPhone unable to connect to server/internet connection issues::

To resolve MyMetro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyMetro black/white screen (blank screen) on iPhone:

Follow the MyMetro iOS app troubleshooting guide Here →

MyMetro Android App Issues and Solutions

Fix MyMetro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyMetro app issues:

Force Stop the MyMetro App
1. On android, goto "Settings" » click MyMetro app. » click "Force Stop".

Update MyMetro to the latest version on PlayStore

Clear MyMetro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyMetro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyMetro.

Fix MyMetro unable to contact server/ MyMetro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyMetro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyMetro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyMetro on android.

Solve MyMetro black/white screens issue on Android:

Follow the MyMetro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MetroPCS, developers of MyMetro.

100% Contact Match

Developer: Metro by T-Mobile

E-Mail: [email protected]

Website: Visit MyMetro Website

83.33% Contact Match

Developer: Metro by T-Mobile

E-Mail: [email protected]

Website: Visit Metro by T-Mobile Website

About this app

Check your balance and due date, review your high speed data usage, make payments, change plans or features, and even reset your voicemail password. This free application is used for Metro by T-Mobile customers to make changes to their account at their fingertips. Just another way to take care of the simple things without making a call or standing in line.