Company Name: MetroPCS
About: Metro by T-Mobile is a wireless telecommunications carrier that offers broadband mobile services in
the United States.
Headquarters: Richardson, Texas, United States.
Listed below are our top recommendations on how to get in contact with MyMetro. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MyMetro. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
E-Mail: myMetro@T-Mobile.com
Website: 🌍 Visit myMetro Website
Privacy Policy: http://www.t-mobile.com/company/website/privacypolicy.aspx
Developer: Metro by T-Mobile
87.5% Contact Match
Developer: Metro Inc.
E-Mail: consommateurs@metro.ca
Website: 🌍 Visit My Metro Website
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Get Pricing Info for Metro by T-MobileI paid a $50 monthly bill yesterday. I checked my bank it was debited from my account by Metro. Today they shut my phone down I had to pay another $50 to get the phone working. I want $50 credited back to my account I'm not paying $100 a month not paying $100 a month for my plan. Either put the $50 back or I'm changing companies. I checked you took out $50 yesterday for my monthly fee and then you took out another 50 today so what's the deal my monthly plan should only be $50 a month. Put back $50 into my account or credit my account $50 that you're ripping me off for. I don't appreciate having this problem. I could not call all they wanted me to do was pay another $50. Put back $50 into my account. My bank told me you took it out twice one on June 28th and one on June 29th. I only pay once a month and it's $50.
by Goodbenjamin
I’ve had this problem multiple times, and it happened again today. I topped up my data on the app today because I saw I was close to using my monthly allotment. About an hour later while I’m using my phone I get the notification that my monthly high speed limit has been reached. No big deal because I just bought top up data right? WRONG. I check my data usage on the app because I notice my connection is slower. I see 2/2 of my monthly gigs used and 9.5/2.0 gigs of top off data used. I haven’t used any top up data yet and it somehow is calculating 9.5 gigs already used. This has happened multiple times before and it hasn’t been fixed.
The only way to get it to work from here is to spend an hour getting a hold of a customer service agent and they make you reset your wireless settings which causes you to lose all your saved WiFi networks and passwords which is beyond inconvenient. This is unacceptable. If there is a top up function it should work without me having to spend an hour on the phone to get it to work.
by Ashm1987
So weeks after the interview here I am still not able to use the app. I have even called metro and told them about this they acted like they had no clue anything was even wrong with the app. And it had already been down for 2 weeks when I made the call. It is still flashing when I open it and that’s all it will do. Metro will this EVER be fixed??!!! Do you even care if your app isn’t working???!!! This has been going on for over 3 weeks now!!! This is how I paid my bill and kept up with the amount of hotspot data I have left and now I just have to hope I’ll turn my hotspot on and it will work and I have to go miles to the metro store to pay my bill and get charged $3 to pay. And I get charged to call and pay but I go to the store because at least I can understand what they are saying to me there. The app was one of the best things about the metro over all setup and now it doesn’t work and you all won’t give us a new update to fix it! Yup you all really care about your customers. I can tell.
by Quake0317
When you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print.
I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways?
At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency.
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