MyMetro Reviews

by Yelhsa...

I swear all the 5 ⭐️ reviews I have read are fake or something. MyMetro has only worked once since I have had metro pcs. When I’m on WiFi it tells me to temp. disconnect so they can connect to the metro network or some crap and it goes through this little connecting thing. I get the first little ✔️ and then next I get an ❌ because they can’t verify metros network or some BS! I have updated, uninstalled, reinstalled. MyMetro is just useless. I’m two shakes from switching service! (And P.S. to the person who said it must be our internet, I have full service so if it is my internet then it’s also metros fault for having faulty data)

by #NationGotYourBack

I used MyMetro since 2018 to pay and upgrade my phone but somehow out the blue it just doesn’t work anymore saying I need to shut off my Wi-Fi access to connect but even when I do that it says that I can’t connect or that it has connection failure and to call the hotline like that’ll help🫥. Not I have to go the website to pay my bill. And now I can’t get any more extensions when I haven’t even used any for this month (April 2022) which is weird. All my saved stuff is on MyMetro and it’s a shame it don’t work anymore. I tried the uninstall and reinstall thing and all that still don’t work🥴.

by Goodbenjamin

I’ve had this problem multiple times, and it happened again today. I topped up my data on MyMetro today because I saw I was close to using my monthly allotment. About an hour later while I’m using my phone I get the notification that my monthly high speed limit has been reached. No big deal because I just bought top up data right? WRONG. I check my data usage on MyMetro because I notice my connection is slower. I see 2/2 of my monthly gigs used and 9.5/2.0 gigs of top off data used. I haven’t used any top up data yet and it somehow is calculating 9.5 gigs already used. This has happened multiple times before and it hasn’t been fixed.

The only way to get it to work from here is to spend an hour getting a hold of a customer service agent and they make you reset your wireless settings which causes you to lose all your saved WiFi networks and passwords which is beyond inconvenient. This is unacceptable. If there is a top up function it should work without me having to spend an hour on the phone to get it to work.

by Ashm1987

So weeks after the interview here I am still not able to use MyMetro . I have even called metro and told them about this they acted like they had no clue anything was even wrong with MyMetro . And it had already been down for 2 weeks when I made the call. It is still flashing when I open it and that’s all it will do. Metro will this EVER be fixed??!!! Do you even care if your app isn’t working???!!! This has been going on for over 3 weeks now!!! This is how I paid my bill and kept up with the amount of hotspot data I have left and now I just have to hope I’ll turn my hotspot on and it will work and I have to go miles to the metro store to pay my bill and get charged $3 to pay. And I get charged to call and pay but I go to the store because at least I can understand what they are saying to me there. MyMetro was one of the best things about the metro over all setup and now it doesn’t work and you all won’t give us a new update to fix it! Yup you all really care about your customers. I can tell.

by Quake0317

When you sign up for service to take advantage of any of their “gift card” promotions make sure you read all of the fine print.

I recently signed up with Metro and am financing my phone with my Apple Card. I specifically switched to a prepaid service so I wouldn’t be tied to any one carrier to get a “free” phone and I could go wherever I choose. However because I got the new iPhone about a week after I started service and transferred from my old phone I was ineligible to receive the $200 gift card. Dumbest thing ever, why does it matter if I got a new phone when I signed up and brought my own device anyways?

At no point did they even come close to making it easy to see that anywhere when advertising the offer. The service has been fine and the customer service has been fine, but I’m still switching to a different carrier because of the lack of transparency.

by Gmtbruhh

So on April 6th I called a guy on customer service and I wanted to switch to a $30 bill so he said there will be added fees and I said that’s fine then I gave him my card info to pay my bill he then stole 20 extra dollars and set my next bill at $10 more so it would be $40 for a $30plan which made no sense to me but luckily TODAY APRIL 27th the customer service woman I called was amazing and so helpful she seen that guy stole extra money and added extra insurances to my phone that I didn’t need and she was the best customer service I had she knew it wasn’t right and she was destined to get my problem solved if it wasn’t for her I would’ve sued y’all mfs 😂If anyone wants to switch plans keep in mind do it through MyMetro u won’t get robbed and the charges are how they are supposed to be

by Lizz2272

I remove WiFi in order to make my payment as instructed but it never works anymore. Recently an online employee hacked my account, made purchases to my metro account, but the worse and scary part is that he/she hacked my PayPal and Accorn account.
I don’t know what else this person has access to. So far No one has given me answers. They said the cyber team was going to contact me, but it hasn’t happened yet. When we call customer service they ask for our password and we give it to them without hesitation. Not knowing some of them are criminals and use our private information to steal from us. I demand an answer or I’m going to speak with my lawyer regarding this horrible experience.
And please fix the useless app. It’s getting old.

by Jestar Irongate

I downloaded MyMetro to view my account info, pay etc. I was not able to access MyMetro due to an error. I am new customer to metro pcs but not to apps or service.
After reading all the complaints about MyMetro I decided to pay directly through website to avoid the in store charges.
From experience with other carriers I usually only do business with “corporate” stores instead of “authorized retailer/seller”. The non corporate store have their own fees and charges, etc plus if you purchase any metro pcs items they may not honor the warranty or exchange due to store being independent authorized reseller and didn’t make the profit off the initial sale.
Service is fair and that is dependent on where you need the service. Some areas only get ATT, or Verizon, Sprint. T-Mobile towers are good if they cover your area.
I like the simple billing and all fees included price and no contract.
I buy my phones unlocked from Apple so I can literally take my phones to any provider Verizon, ATT, Sprint. (ATT and T-Mobile use same technology on phone service so if your phone is unlocked it can be used between those two device by changing SIM card).

by Sj-2020

I used to login to my online account to make payments and anything else and I was relatively comfortable with that. After I switched to a plan with hot spot, I downloaded MyMetro to be able to quickly check my usage. MyMetro takes a significantly and annoyingly long time to load and it does not have anything seriously useful AND every time I try to check my hot spot data usage, it prompts me for account pin!! while it doesn’t do that to check my bank account and credit card info! This is as ridiculous as it can be. I needed MyMetro just for this simple thing, to check my data usage quickly, and now it takes me more time than logging into the online account. Absolutely useless.

by Hopeful1205

So I called metro telling them their app didn’t work anymore. The call representative said I could make a payment over the phone. I told her that’s not the point in me calling! I want to make my payments through MyMetro and MyMetro was inaccessible and didn’t function for a while and she or anyone by metro didn’t bother fixing this issue. No wonder they are rated less than 3 stars. Should be zero.
I can make payments online. But I prefer MyMetro . And I definitely do not prefer paying over the phone. Those days are over!

by Dissapointed9876789

Wow. My session was timed out 3 times while i was in a chat with 3 different customer service reps. Way to waste 30 minutes of my time. You literally have to keep your screen moving the whole time you're in the chat with the rep because if your phone screen shuts off due to inactivity, you get kicked OUT OF THE CHAT. And the third time, it just timed me out bc i was on MyMetro for too long!!! Omg how frustrating. It doesn’t ask you if you're still busy or using MyMetro , just decides to lock you out. Just a really annoying app overall. I also can’t see what my past history payments are. You click on the payments tab and it just immediately asks you to pay what you owe. 1 star.

by MXTHRE3_

If you don’t want to wait a week to get your money back, DO NOT USE MyMetro !!!! This is the second time I’m going thru this because of using MyMetro, but when I use it to pay my bill, I go to submit it and then it goes to a screen that says it’s not able to process my payment, HOWEVER they still take the money out of your account. I am VERY dissatisfied with MyMetro !! Definitely will be deleting it and making my payments either in-store or on the actual website now. I just spent $120 for no reason today, and won’t be able to get the $60 until the 20th of October.. that’s 7 days away !

by Jessica Wilkes

Not only is MyMetro complete crap, but so is the company! When I signed up (mind you I had no phone, or anything & signed up for the free phone to get a job) I was put onto the $30 plan, yet I’m being charged an extra $5 for a service I used one time & have no way of turning off on MyMetro... I’m not willing to go into their stores because the last couple of times I went into the stores I was trying to pay my bill, but instead was charged for “topping up your data.” When I called the store to complain & ask why the heck I had no service the girl who helped me said “you should of spoken clearer.”

by Overdowzed

As someone who has never missed a payment let alone been late to pay one, I’m appalled with how horrendous MyMetro functions. If you want an extension on your bill, be prepared to call 5 different people and talk to 3 bots to get it. It says there’s a button but at this point I think it’s just there to mock you because it just doesn’t work! HAHA. MyMetro has made me consider switching services altogether because if I have to endure this obstacle course of an app any longer I may not want a phone at all. It’s made me question if my service is even good to begin with. Overall just be prepared to fight for your life to get decent help!

by Kenatron0118

MyMetro displays the mobile data and hotspot data with the same value. Says I've used 30Gb of mobile data and hotspot data. However, I've had hotspot data turned off for nearly a whole month due to winter break from college. This is probably a bug because it wasn't like this before pre 2019 when I was using the hotspot for my laptop on the train going to school. Please fix this. Thank you.

by MUSHIEZZ

Normally app works fabulously for paying bills and adding services and being able to contact customer support if and when needed without having to scrounge online for the number. But since update i am unable to access MyMetro just is stuck on loop of opening logo and never gets passed that. Metro please see to it that this bug gets fixed ASAP. Thanks for such awesome service too for a better/much more reasonable price than most, I’d never go to another company for cell service.

by Moasem

People if you are look for improved app it’s here. Ignore all the old negative reviews. MyMetro has saved payment cards to auto payment, also more I like how there is options for everything. I actually used MyMetro more often than the website. Add speed whenever my highest was 87mbps down.
So long as MyMetro is maintained and looked out for any anomaly, it will stay 5 stars.

by Bernie's Anya

I am giving 5 stars because that’s the experience I’ve had with Metro PCS. Nothing fake or not true about my review. I get great service at an unbelievably wonderful price. Customer service has been on point every time I needed help. I do want to say that once I did have a problem with entering my payment information.....the was a problem with MyMetro accepting my information for some reason..... it was a very simple fix. I just pulled up Metro PCS on the internet without using MyMetro for that time. I figured the was a glitch in MyMetro that was making it not do what should have been done.........yeah it took a little more time doing this, but I got the results I was looking for “Paying my bill”. I had no other issues after that. I’m so sorry to hear about all the problems others are having. I know that Metro PCS is working on the issues. After all, NO COMPANY WANTS TO LOSE CUSTOMERS.💁🏾‍♀️

by Clogan78

I use MyMetro to check my data usage and pay my bill and it does both no problem. I have to enter my Metro password for each but thats not a problem. The payment charges me practically instantly and i get the confirmation text within 5 minutes. I think MyMetro is great for what it does. Now if they could integrate MyMetro with the scam shield app that would be even better!

by Mark&Mafis

Honestly I’ve been with Metro PCS since 2003 and all other prepaid services but metro I’ve had a much more better quality experience. Now regarding MyMetro it’s definitely okay and it gets the job done, my only complaint is that if your cellphone is out of service you won’t be able to connect because you need to turn off your WiFi rendering your cellphone useless that is my only complaint right now lol. Differently recommend to anyone on a budget.

by Mojo Surf Design

Used MyMetro several times to purchase data top up. Every time I did this through new app I get charged for data top up but never receive the new data load to my line. Have had to call metro every time and explain situation, to get the data top added. Major flaw. Overall poor UX and poor UI design. And the payment option...why do I have to enter my pin just to make a payment? Find myself going to website instead because it’s much more user friendly. But data cannot be added through website strangely. As is, app is worthless to me.

by Pinefone

I wish I could give MyMetro no stars. Every time I try to put in my payment method it keeps saying that the name or the card number is wrong even though it isn’t. (I’ve checked over it several times) It has nothing to do with my card either because I called the card company and the card is still active. I don’t want to keep calling metro pcs customer service every month just to pay my bill when MyMetro was made to make things easier. And when I call them they make me pay an extra $3 along with my bill. Can you please fix MyMetro? Thank you.

by Subliminal_smash

Can't pay my bill through MyMetro , but try to every time because it's the only way it supposedly free... A year and I've not used it successfully once.
Then I call the service to make a payment which does charge, the automated never works, I have to speak to someone and they can't run my card for no reason. I have to go to the store to pay it anyway, and now I have to pay the fee from using the phone service that didn't work and the store's fee...
I give up, going somewhere else for monthly service that doesn't cut off at midnight. These phones are throw away...

by Bdgirl56

I like the information listed on MyMetro and being able to make my payments on MyMetro. Ability to make payments or bump up GBs seems to only work sometimes. MyMetro keeps telling me to update even though upgrade details tells me that I have upgraded already. I get notice to upgrade which takes me to MyMetro store. This tells me I have upgraded app already and will then let me open app. This is unacceptable to have to go to app store every time I want to view usage.

by Trashcan Troubadour

I’m able to use this to pay my bill, but that’s it. All the other features don’t work. I’ll give it three stars because it does handle the most important thing, but its lack of working features has led to more than one trip to a store, because forget about doing anything on the phone; it’s pretty much luck of the draw with that. All in all though, MetroPCS is basically OK for the money.

by Crap Send Review No Name

I find the wording of this out very rude every month I pay my bill and every month the first thing I see when I open MyMetro is if you don’t pay by your account will be suspended I don’t need to see that first thing when I open MyMetro well aware MetroPCS will catch you right off the first second you don’t pay right when they think you should

by Simplyjazs

MyMetro really helps remind me when I need to pay my bill and it’s very easy to make any changes, whenever my bill gets cut I still get like 2 free days of service but only if I use MyMetro that’s very convenient because I can use that free service for a day or 2 until I’m able to go into a metro PCs store and pay my bill. My only concern with MyMetro is NONE, no concern 🤗

by Bird Sigh

I know there are a lot of bad reviews for MyMetro but I’ve used it for about 2 years now to pay my bills and I haven’t had any trouble at all. I also really like the company and phone service they provide. They are easy people to work with and that’s my honest opinion.