Hugo app not working? crashes or has problems?

Hugo Status

Last Updated on 2024-07-09 by Hugo Technologies

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6 User reports:
App has problems

User reports 6

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

40.0%

Account

10.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Hugo Problems 😠👌🔥

- Quality control department dropped the ball on the new version for iOS

- App not working

- Removed all credit cards

- Had to wait three days before using new credit card

- Gave wrong order

- Customer service support is horrible

- Typical wait time to get connected to an agent is between 20 and 30 minutes

- Items missing from grocery order

- Incorrect food delivered from restaurants

4 Reported Issues: 😵🆘🛟🚨📢

Maggie

2023-07-15

My app not showing where the bus is on the map just giving the time

David Harris

2023-04-30

No data picked up since yesterday lunchtime. I have tried reinstalling, but still no data.

Amy

2022-08-15

What is error code 5

Dave Charles

2022-04-03

HUGO will not send me a new code. I have a Honduran phone number. It did it when I setup the first time, then I followed its request to remove it and setup again. Now it will not allow me to setup again.

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Have a Problem with Hugo? Report Issue

Common Hugo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Hugo app on iOS and Android devices. Solve all Hugo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Hugo iPhone Issues and Solutions

Hugo iOS app crashes, not working, errors
Hugo iOS app network issues
Hugo on iOS has black/white screen

Hugo Android App Issues and Solutions

Hugo has errors/crashing/not working
Hugo server network connectivity issues
Hugo has black screen

Hugo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Hugo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Hugo app crashes or not working on Iphone (iOS):

Close and restart the Hugo app on iPhone
Update Hugo app to the Latest Version for iOS
Uninstall and reinstall Hugo iPhone app
Update your iPhone to the latest iOS version

Fix Hugo on iPhone unable to connect to server/internet connection issues::

To resolve Hugo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Hugo black/white screen (blank screen) on iPhone:

Follow the Hugo iOS app troubleshooting guide Here →

Hugo Android App Issues and Solutions

Fix Hugo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Hugo app issues:

Force Stop the Hugo App
1. On android, goto "Settings" » click Hugo app. » click "Force Stop".

Update Hugo to the latest version on PlayStore

Clear Hugo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Hugo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Hugo.

Fix Hugo unable to contact server/ Hugo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Hugo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Hugo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hugo on android.

Solve Hugo black/white screens issue on Android:

Follow the Hugo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hugo Technologies, developers of Hugo.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit hugo Website

Privacy Policy: http://hugoapp.com/politica-privacidad

Developer: Hugo Technologies S.A. de C.V.

About this app

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