Contact HOTWORX Support

by AlphaGoddess83

I absolutely love working out at HOTWORX however, I do not like using the app it’s in desperate need for an update. It would be nice when you sync your workout to your apple watch that after the workout completes it would log your calories burned correctly within the app. Once the workout has finished a notification is received, upon selecting record calories an error message appears stating the calories didn’t record properly (plus side you are able to update manually but if you accidentally select no then you can’t capture those calories). Also it would be nice once you’ve started your workout that you can toggle to other areas in the app especially at the end of a workout when your waiting for the timer to finish. It would be nice if you could earn after burn calories between sessions. These annoyance won’t keep me from working out at HOTWORX but the app really needs some work.

by Courtney Bollman

The app is terrible. You have to go through multiple actions each time to book an appointment or view appointments. It doesn’t integrate with MyFitnessPal or the iPhone Health app or any others. The DietTrax feature is not as extensive as they claim. I use MyFitnessPal because it integrates ALL of my health data, like basal metabolic rate and body composition. Not just weight alone. It also lets me upload recipes or manually add food based on the label info. I have not been able to do that with DietTrax. It also does not let you create recipes and rarely finds information when you scan a barcode. It also constantly crashes and doesn’t accurately record workouts and calories. I’ve started having to take a picture of my watch after each session to make sure the app logs it correctly. This needs a major overhaul. It’s sad because I work out 5-6 days a week and many other members also hate this app. It should be working to our benefit when we are putting in so much time. One of my gym friends is an app developer and she has so many ideas for how to improve this. It makes no sense why the company owners have this terrible app for such an amazing concept. All of the locations around me stay so busy, so you would think a successful business would put more into the app that is required for booking your workouts.

by Carito Arbe1203

Maybe these 5 stars is on the establishment… which I also give 5 stars to, Hotworx concept is unique and AWESOME… app needs work!! The calorie counting is a joke! It takes over the app… so If i book one session, And count calories with the app, And then I decide I want to work out a little more, I CANNOT enter the ‘book appointments’ feature because the thing is “counting calories”… and then after the workout is done you HAVE to go thru a 60 mins extra app hold for the “after burn” which you cant bypass because u lose all calories “counted” goes down to 0, so you are forced to wait the 60 mins until you can access anything else on the app… why don’t they just link the apple fitness to it and use ‘Its’ calorie count..
Oh, and so if you decide to work out another class, that class will go un-counted, because you can’t schedule it to be able to activate it in the calorie count….
Please fix it already! I was told by the manager there was a new release!! Where is it???