Healthy Louisiana app not working? crashes or has problems?

Healthy Louisiana Status

Published by Louisiana Division of Administration on 2023-01-19

If you live in Louisiana, the Healthy Louisiana app can help you get the most
out of your Medicaid benefits. It works directly from your phone or tablet.

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Common dislikes about Healthy Louisiana app

- The 90-day open enrollment pop-up is frustrating and there is no way to exit out of it

- Navigation through the app can be confusing and difficult to understand

- Some features, such as changing insurance plans, require additional steps outside of the app, which can be inconvenient for users.

Have a Problem with Healthy Louisiana? Report Issue

Common Healthy Louisiana Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Healthy Louisiana app on iOS and Android devices. Solve all Healthy Louisiana app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Healthy Louisiana iPhone Issues and Solutions

Healthy Louisiana iOS app crashes, not working, errors
Healthy Louisiana iOS app network issues
Healthy Louisiana on iOS has black/white screen

Healthy Louisiana Android App Issues and Solutions

Healthy Louisiana has errors/crashing/not working
Healthy Louisiana server network connectivity issues
Healthy Louisiana has black screen

Healthy Louisiana iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Healthy Louisiana app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Healthy Louisiana app crashes or not working on Iphone (iOS):

Close and restart the Healthy Louisiana app on iPhone
Update Healthy Louisiana app to the Latest Version for iOS
Uninstall and reinstall Healthy Louisiana iPhone app
Update your iPhone to the latest iOS version

Fix Healthy Louisiana on iPhone unable to connect to server/internet connection issues::

To resolve Healthy Louisiana network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Healthy Louisiana black/white screen (blank screen) on iPhone:

Follow the Healthy Louisiana iOS app troubleshooting guide Here →

Healthy Louisiana Android App Issues and Solutions

Fix Healthy Louisiana not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Healthy Louisiana app issues:

Force Stop the Healthy Louisiana App
1. On android, goto "Settings" » click Healthy Louisiana app. » click "Force Stop".

Update Healthy Louisiana to the latest version on PlayStore

Clear Healthy Louisiana App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Healthy Louisiana app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Healthy Louisiana.

Fix Healthy Louisiana unable to contact server/ Healthy Louisiana internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Healthy Louisiana » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Healthy Louisiana » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Healthy Louisiana on android.

Solve Healthy Louisiana black/white screens issue on Android:

Follow the Healthy Louisiana android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Louisiana Division of Administration, developers of Healthy Louisiana.

100% Contact Match

Developer: MAXIMUS

E-Mail: [email protected]

Website: Visit Healthy Louisiana Website

About this app

If you live in Louisiana, the Healthy Louisiana app can help you get the most out of your Medicaid benefits. It works directly from your phone or tablet. Enrollment is easy. Download HealthyLouisiana and get started today! Questions or feedback? Call Healthy Louisiana to speak with one of our enrollment agents. We can help!