Contact Crew Messaging and Scheduling Support

The crew app seemed like the solution for my business and worked well for several months. I recommended it to many until a sudden bug actually created great turmoil in our operations. Three months ago the app jumbled my schedule up on its own and has not been functional for is since. At first the customer support team blamed me, my devices and my competence , only later to admit that there was in fact a bug when I sent them screenshots of a schedule I re-created at least 20 times only to have the application render it useless. Since then there have been other features that have broken down for us. I wanted to stick with Crew because at one point it was a great tool, but when I inquire about the fix I’m told that my ticket has been submitted but is not a priority and there’s no ETA on this issue. This feels like a blatant disregard from Customer Service for the integrity of our operations. We have a super simple calendar with not many changes to it but Crew has been able to hold up their end.

I have used crew for my businesses for over a year. I created two businesses and groups under each. I created a group specifically for management so other employees were not privy to some information. To my horror all of my employees were randomly added to this group and I couldn’t even see them listed. I brought it to crew support attention and they brushed it off. A day later my employees were being added to my other business. Again I reached out for crew support and I was once again brushed off. Either something major changed with crew or they are experiencing some major issues with their app that they will never be aware of because they won’t acknowledge there is a problem. Beware business owners of you think your group is private for the people you invited only it is NOT.

We have been using the Crew app for a couple of years and it has been great up until the last few weeks. The app started changing shifts to 0 hour shifts (ie start 11am, end 11am). Sometimes I can change the specific days one at a time, but not make a recurring change. I have even tried deleting all future shifts and recreating the schedule. To add recurring shifts, they are now coming up as this phantom 0 hour shift. Even when I try to edit the new shift, the change does not show. I have reached out to tech support twice. Someone replied and said they would let me know when there is an update on the issue. Other than that response, no suggestions or solutions have been offered. I’m sad there is no support….and will be looking for new scheduling app options.