Contact 7shifts Support

by Jazbbo

I love your apps (7punches, 7tasks, 7shifts) and the ideas behind them, I just don’t understand why it’s 3 different apps and not just one !!!! Having to have 3 different apps to do simple things is not convenient at ALL. You guys could compete a lot better I think against other apps if you grouped all of yours into one and that way you’d get a lot of people interested. Here’s a idea: in the 7shifts app you can simply get rid of the messaging tab at the bottom and turn it into a round section in the top right corner, and it stays in that corner no matter what tab you’re in so it’s easy access (kind of like the account tab in the top left corner) and in its place at the bottom you should put a 7punches tab (put the app logo there but just the fist) put the section there next to the shifts tab to clock in and out and do all the other things you can do with 7 punches and instead of a notification tab at the bottom turn it into a 7tasks tab (put the app logo there but just the check mark) by bringing all the functionality from that app and move the notification tab into a section somewhere in the account tab or something similar. It’s just a few ideas but that would make so much more sense and you would only need one app to do all these things which would be so much better and you wouldn’t lose any functionality cause they’d all be brought over into one app.

by ServiceIndustryProfessional

Perhaps it is because I’m used to the ease and clarity of schedulefly. I find this app confusing, overly complex and all around terrible. In viewing an upcoming shift all positions are jumbled together, there is no day to day organization by FOH title, it’s not even alphabetical. Also, why a shift pool? I offered up a shift and no one can even see it, let alone pick it up. Time off requests are swept under the rug, management can’t find them, and there are only two reasons we should need time off from work- working somewhere else or not in our prearranged availability. There are lots of service industry professionals who preform more then one job in a given restaurant. Like a host that also busses or bartenders that sometimes serve. This app only offers one job title per employee so I can’t tell is “Sara’s” a bartender or server that day. And this is just a review of their app. Their website is equally unnavigable and confusing. It is obvious that this app was created by someone whose career has been in IT and has never worked in a restaurant before. Finally, every time I open the app it prompts me to add their push notifications and I get daily texts even if it’s got nothing to do with my position. I could go on, but I think it’s been made clear. Sending out schedules via carrier pigeon is more effective and efficient then this app.

by Asdfjayy

Have recently started using 7shifts after switching to a new restaurant that uses this app.. I have tried countless times to enable push notifications so I can see messages from managers and coworkers in a timely fashion, and it doesn’t work. Every time I try to turn push notifications on in the app, then exit out of the app and open it up again the push notifications toggle has turned itself off. Very frustrating and annoying!!!! Additionally, while the push notifications toggle is off but the text messaging notifications are selected, I have not been receiving text messages when receiving messages in the app. One star for the app not being able to do something so simple!