Contact TCP Humanity Support

TLDR: Humanity app is bugged and stated my device was jailbroken when it's not. Customer Support did nothing to investigate or help with my issue. My current employer uses this software to manage worked hours. Once I discovered that there was an app I immediately downloaded it. Overall I loved this app but out of nowhere I was unable to login receiving an error message essentially stating "you can't login with a jailbroken device". I currently have an iPhone 11 Pro that is fairly new. I have not jailbroken my phone at all. So for the app to detect this seemed odd to me. I did the standard troubleshooting of removing the app and reinstalling it. Unfortunately nothing worked. I decided to contact their customer service and both times was not given proper assistance. I was even told my issue couldn't be escalated or reviewed. As someone who's worked in Customer Service I understand what it's like to speak someone who isn't being truthful. But there are rare instances where a customer is being truthful. This to me sounds like a bug in the app but no one is taking the extra step in actually reviewing my case. App worked great but the lack of support is disappointing.

I absolutely hate this app. I’ve had problems with my boss over it because one, I don’t get any notifications when he posts a shift for me. This has caused me to miss a shift and almost loose my job. I have an iPhone 8, and I have notifications in my settings on!? This app NEEDS to send notifications to tell me instantly when I get a shift. That’s probably the worst issue that could get me actually fired. Also, he always has workers acknowledge their shifts (to show they know they have to work) and there is no button you can press, you just have to wait until it randomly shows up on the screen to acknowledge them. Those two things need to be fixed ASAP. I really hope I don’t get fired over this stupid app

I HATE HATE HATE THIS APP!! Very hard to navigate, you lose over 50% of the capabilities by using the app and not accessing your account from a laptop or PC. If you want to use a tutorial it is only from a laptop or PC. If you want to delete or deactivate an employee...only from a laptop or PC. You want to create a leave type...only from a laptop or PC. You want to manage user permissions...only from a laptop or PC. For the businesses that utilize tablets as a PC/laptop replacement this is very frustrating. At least within the app direct the “Admin” to a laptop or PC. NO, accessing the website from a tablet does not work...you HAVE TO access your account from a laptop or PC if you want full features.