RootsTech app not working? crashes or has problems?

RootsTech Status

Published by FamilySearch International

RootsTech is an annual genealogy and technology conference where attendees of
all ages are inspired to discover their roots and preserve their stories through
technology. The conference offers attendees informative classes, an interactive
expo hall, daily keynote speakers, evening events, and more.

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Common RootsTech Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot RootsTech app on iOS and Android devices. Solve all RootsTech app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

RootsTech iPhone Issues and Solutions

RootsTech iOS app crashes, not working, errors
RootsTech iOS app network issues
RootsTech on iOS has black/white screen

RootsTech Android App Issues and Solutions

RootsTech has errors/crashing/not working
RootsTech server network connectivity issues
RootsTech has black screen

RootsTech iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever RootsTech app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix RootsTech app crashes or not working on Iphone (iOS):

Close and restart the RootsTech app on iPhone
Update RootsTech app to the Latest Version for iOS
Uninstall and reinstall RootsTech iPhone app
Update your iPhone to the latest iOS version

Fix RootsTech on iPhone unable to connect to server/internet connection issues::

To resolve RootsTech network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix RootsTech black/white screen (blank screen) on iPhone:

Follow the RootsTech iOS app troubleshooting guide Here →

RootsTech Android App Issues and Solutions

Fix RootsTech not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent RootsTech app issues:

Force Stop the RootsTech App
1. On android, goto "Settings" » click RootsTech app. » click "Force Stop".

Update RootsTech to the latest version on PlayStore

Clear RootsTech App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "RootsTech app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch RootsTech.

Fix RootsTech unable to contact server/ RootsTech internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click RootsTech » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got RootsTech » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch RootsTech on android.

Solve RootsTech black/white screens issue on Android:

Follow the RootsTech android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at FamilySearch International, developers of RootsTech.

23.08% Contact Match

Developer: FamilySearch International

E-Mail: [email protected]

Website: Visit RootsTech Website

About this app

The conference offers attendees informative classes, an interactive expo hall, daily keynote speakers, evening events, and more. this app is hosted by FamilySearch International, the largest genealogy organization in the world. this app is an annual genealogy and technology conference where attendees of all ages are inspired to discover their roots and preserve their stories through technology. Each year, FamilySearch offers millions of people free access to records, resources, and services to learn more about their family history.