Metro Bank Reviews

Ever since the latest update, I started seeing a message that asks me to update MetroBank to be able to login into my account. To update MetroBank I need to upgrade iOS to 13.5, however my iOS device can’t be upgraded to that version, meaning I can’t update MetroBank either. At this point I’m unable to use my account and pay my bills! I was satisfied with the old app and with this update it means I can’t bank with Metro anymore and I’ll need to look for alternatives.

It’s a very clear bank however you can’t see the ref that people write on the transfer and you don’t get notifications.

In terms of card renewal, Metro bank is ridiculous. They don’t send new cards automatically (absolutely okay), instead they expect you to use the damaged card replacement function and don’t give any indication about that, even in the wording of their app and website. You walk in a branch and get informed (in a “isn’t that common sense” tongue) and then waste half an hour in your life waiting for the new card. Reconsider your business with them if that’s not the kind of customer service you expect.

Easy to use and navigate all basic banking needs. Could do with a few upgrades - most importantly mobile cheque deposits.

Thanks for adding the search function to MetroBank . So much more useful now! Previously I could only really use it to make payments. Are there any plans to add the ability to search by amount of transaction?

It’s the best Bank I known Metro Bank that opens even weekends for convenient to customers and people works late..
metro Bank makes it easier like me...
I am very grateful to open account and no need to have large amounts to open accounts..
Thank you Metro Bank. More power and to all staffs that works hard .

A great service, great management, great staff and nice App

It is ridiculously easy to make international transfers!

Really easy and straight forward!

Easy online movement of funds during covid-19.

I was with NatWest for thirty years
This bank is fantastic. They are available, efficient and take action.
MetroBank is flawless

The best Bank in the whole world!
Love everything about Metro bank services.
And I recommend so far more than 50 people with confidence.

Customer friendly environment

Very easy to use and very reliable make payment with ease and know dela

MetroBank is easy to navigate; very smooth page transitions. I like also that you can get help with just a few clicks.

I had to open for the first time an bank account, and Catch assisted me with a great customer service and he manage all my requests in short time. Thank you
Definitely recommend

As far as I know it’s safe and easy app but usually closes when takes a minute out of it to grab an info otherwise it is really reliable

Best bank and service I’ve ever had. And simple to use app. And when you call them they answer AND they speak English properly!!! No call centres - thank God!!!
I LOVE this bank - so glad someone finally cake along and showed the other obnoxious and arrogant banks how to treat people.

this app has the best customer care and services. Everything is so efficient, easy and functional. We are really happy. MetroBank is very functional and helps w my record keeping. On site staff are unfailingly helpful and courteous. Excellent bank.

Super easy and secured