Contact Metro Bank Support
Company Name: MetroBank
About: We’ve built a different kind of high street bank. A bank where you can walk in
without an appointment and walk out with a working account, debit card and all.
Metro Bank Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email
Contact e-Mail: ios-feedback@metrobank.plc.uk
Verified email ✔✔
E-Mail: android-feedback@metrobank.plc.uk
Website: 🌍 Visit Metro Bank Website
Privacy Policy: https://www.metrobankonline.co.uk/about-us/privacy-and-security/
Developer: Metro Bank PLC
3 Most reported problems 😔💔
Can’t open the app
by AleksandarTheLabofDreams
Ever since the latest update, I started seeing a message that asks me to update the app to be able to login into my account. To update the app I need to upgrade iOS to 13.5, however my iOS device can’t be upgraded to that version, meaning I can’t update the app either. At this point I’m unable to use my account and pay my bills! I was satisfied with the old app and with this update it means I can’t bank with Metro anymore and I’ll need to look for alternatives.
Business account
by Moshe Star
It’s a very clear bank however you can’t see the ref that people write on the transfer and you don’t get notifications.
Taking unusual convention for granted
by Automorphy
In terms of card renewal, Metro bank is ridiculous. They don’t send new cards automatically (absolutely okay), instead they expect you to use the damaged card replacement function and don’t give any indication about that, even in the wording of their app and website. You walk in a branch and get informed (in a “isn’t that common sense” tongue) and then waste half an hour in your life waiting for the new card. Reconsider your business with them if that’s not the kind of customer service you expect.
Have a Problem with Metro Bank Mobile Banking? Report Issue
Why should I report an Issue with Metro Bank Mobile Banking?
- Pulling issues faced by users like you is a good way to draw attention of Metro Bank Mobile Banking to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Metro Bank Mobile Banking customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Metro Bank Mobile Banking.
