Contact Secret Photo Album Support
Company Name: BPMobile
About: Hide pictures and videos in your personal secret photo vault. Keep them away
from nosy folks when they are using your device.
Secret Photo Album Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of BPMobile
Privacy & Terms:
https://bpmob.com/salbumfree/privacy/
6 Most reported problems 😔💔
I’m into my 2nd years subscription and have been happy with the app except longer videos transfer VERY slow! However, a couple days ago I opened the app and hundreds of photos & videos gone ! Says empty in both sections ! I have a lot of valuable business & personal information there ! Support not responding; says mail full or too many calls coming in ! I’ve tried resending help mail ! Same ! My photos are now reloading one by one slowly when app open but no only one video ! I had hundreds photos & videos! Help me please ! Apparently, the system crashed or something, and they got flooded with calls ! My subscription good to Sept and I had app on auto backup !
I’m into my 2nd years subscription and have been happy with the app except longer videos transfer VERY slow! However, a couple days ago I opened the app and hundreds of photos & videos gone ! Says empty in both sections ! I have a lot of valuable business & personal information there ! Support not responding; says mail full or too many calls coming in ! I’ve tried resending help mail ! Same ! My photos are now reloading one by one slowly when app open but no only one video ! I had hundreds photos & videos! Help me please ! Apparently, the system crashed or something, and they got flooded with calls ! My subscription good to Sept and I had app on auto backup !
Hi, I've been a premium customer for Secret Photo Album since August 2021 and the app worked great. Until 2 days ago, when I opened the app and noticed I lost over 200 photos. They are gone! I've tried contacting the support and nobody is answering me. Can anyone help me?
Loved this App but it let me down badly
by Candoit SA
I have a paid six month subscription. Yesterday I entered my password incorrectly and then it offered me the option to reset with my email. I have a number of emails and inadvertently used one that was not linked to the account. The app re-set itself and offered me a new subscription and deleted my entire vault of private photos. When I tried to download again it just keeps on offering me a new subscription - whilst my current subscription is still valid till the 15th of May. I have a photo to proof two subscriptions of the same app in the Manage Subscription Page of my Account with the AppStore. So frustrating. Are you able to help? And how should I contact you?
Annoying.
by Lameness235
So on my previous iPhone 6 I was able to use the app without any problems. I was really happy with the app and how it worked. However I just upgraded to the iPhone 8 and reinstalled the app. After I put in my correct 4 digit pin I could see the photo screen load. However a ad pops up over my photos telling me that I have to get the premium app in order to access my photos. There is a restore button on the top right but when I press it, it starts to load and then the ad returns. The only way to get out the ad is to press “upgrade” and put in my info. I will not be upgrading at all I will just use another free photo app.
I lost super important stuff
by Fiestyfin
I never write reviews but I’m writing this in hopes of getting answers to my problem. I loved this app worked great. I had lots of photos on there and videos that meant a lot to me but then I broke my phone. Completely fine because I got a new phone but when I got my new phone it said I had to pay for premium so I couldn’t access my pictures. Which is very upsetting to me. So then I was going to buy the premium and the cancel it just for my photos but then it updated and let me and my photos are gone! I want those back. So someone better tell me how tf to fix that!
Have a Problem with Secret Photo Album - SA? Report Issue
Why should I report an Issue with Secret Photo Album - SA?
- Pulling issues faced by users like you is a good way to draw attention of Secret Photo Album - SA to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Secret Photo Album - SA customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Secret Photo Album - SA.
