Contact Secret Photo Album Support

I have a paid six month subscription. Yesterday I entered my password incorrectly and then it offered me the option to reset with my email. I have a number of emails and inadvertently used one that was not linked to the account. The app re-set itself and offered me a new subscription and deleted my entire vault of private photos. When I tried to download again it just keeps on offering me a new subscription - whilst my current subscription is still valid till the 15th of May. I have a photo to proof two subscriptions of the same app in the Manage Subscription Page of my Account with the AppStore. So frustrating. Are you able to help? And how should I contact you?

So on my previous iPhone 6 I was able to use the app without any problems. I was really happy with the app and how it worked. However I just upgraded to the iPhone 8 and reinstalled the app. After I put in my correct 4 digit pin I could see the photo screen load. However a ad pops up over my photos telling me that I have to get the premium app in order to access my photos. There is a restore button on the top right but when I press it, it starts to load and then the ad returns. The only way to get out the ad is to press “upgrade” and put in my info. I will not be upgrading at all I will just use another free photo app.

I never write reviews but I’m writing this in hopes of getting answers to my problem. I loved this app worked great. I had lots of photos on there and videos that meant a lot to me but then I broke my phone. Completely fine because I got a new phone but when I got my new phone it said I had to pay for premium so I couldn’t access my pictures. Which is very upsetting to me. So then I was going to buy the premium and the cancel it just for my photos but then it updated and let me and my photos are gone! I want those back. So someone better tell me how tf to fix that!