Your Mortgage Online Reviews

They will take days to pull your funds after you’ve selected “pay mortgage.” Then charge you a late fee. If there is any misunderstanding on the side of your financial institution, YOU will be punished.

One way is by taking your ability to pay on here away entirely for a length of time. They will actually punish you by making it more difficult to pay your bill. The mindset behind this only allow them to accrue more late fees.

Today is the second time this has happened to me personally. This is an awful service that really only excels at making the process of paying your bill more difficult and expensive than it should be.

We always used the FSB app to pay our mortgage and, while it was far from polished, it allowed us to split our mortgage over two pay periods.

Now with the change of service we have a prettier app to use, but the trade off is far from worth it. We are no longer allowed the freedom of spit payments on our terms and we dislike that fact quite a bit.

Downloaded YourMortgageOnline after loan transfers over. Haven’t got it to work in over a year. Periodically change password to see if it will work. Only works on the web browser of the computer and plug in same info here and can’t get it to work. Confusing on all the website changes that have been made. Would be nice to just use an app…

I use alternate bank accounts to pay my mortgage. There is always only one account saved in YourMortgageOnline, so I have to look up the routing and account numbers and enter them fresh every time. There needs to be a memory function that holds more than one or two bank accounts used in the past, so I can just check the account I want to use

Overall it isn’t a horrible app for paying your mortgage but it needs some work:
• The annoying “Enroll in paperless billing” message is too tall for some iPhone models (8+) so the “skip” option is hidden too far below the “Enroll” button making it difficult to bypass on some phone models.
• when making a payment, you can’t schedule it out more than about one week/five business days. This is a huge issue if you’re trying to schedule it at least x days before end of month but also the day after you get paid. You basically need to remember to schedule it during a five day window before the desired date.
• Sometimes a payment won’t reflect as paid or as processing if you check it the morning of the scheduled payment date. This led me to think I had not scheduled a payment for that month. I ended up scheduling another payment for the next day and YourMortgageOnline was showing it for the same month which I already had a payment processing for. This resulted in two payments a day apart because YourMortgageOnline misled me.

YourMortgageOnline was good until my mortgage transferred and caused me to lose access to viewing my information. When trying to add the new one in YourMortgageOnline , the number keyboard does not go away so it covers the “submit” button. There is no way to make the keyboard disappear. This is extremely frustrating as the website never loads either. I’m just left with a blank white screen when clicking the website. I’m on an IPhone 15pro. Please fix these asap

YourMortgageOnline is easy to use and informative but its really annoying to have to log in every time I want to see anything with my mortgage (even after coming back after a few minutes). If the session expiration has to be a small amount of time at least have face id work properly to log in. Happy to revise the review once face id login is fixed

Please add the ability to add more than one payment account. It’s really irritating to have to add a different one each time i need to pay from it. Sometime I pay the mortgage and sometimes my husband does. But you can only save one account at a time. If I could add both, that would make paying my mortgage a whole lot easier!

First, YourMortgageOnline looks very nice! However YourMortgageOnline doesn’t support TouchID OR FaceID so each time you have to enter your username/password.

A little out of date not to support this kind of functionality, especially on a financial app that might have people using more complex passwords than normal

This is a major improvement to YourMortgageOnline and the online payment and information service. Much easier to use and easy to navigate.

App wouldn’t let me select payment on the due date… kinda weird. And had to reach out to FSB to correct the amount. Not sure how they messed up the amount of my mortgage, but they did - not necessarily the apps fault. I’ll report back after a few payments.

First time I used YourMortgageOnline I paid my mortgage in 7 sec. That’s about as much time as anyone wants to spend every month paying their mortgage. Thank you. Perfect.

This is a great source for payment and very easy to access and maneuver. No complicated toggles. Quick and to the point payment whenever you need for your mortgage.

I was unable to apply an interest payment on my construction loan, because of an issue of miss allocation for my payment of interest that went to principal instead. What a mess.

Easy to use. Has 2 step authentication to log in which makes it more secure. So much more convenient than having to log into the website.

I can pay my mortgage easily from here . But I never got bill on my mail box. On app also there is no statements. When I called them they said they never send statements can anyone can help me ?

I have issues with the system retaining my login information. Since the interface I can log in slightly easier but the login could use some adjustment.

When it comes to paying my mortgage I actually look forward to it. The reason? YourMortgageOnline is so very easy to use. It is intuitive and straightforward. My payment can be made in seconds without jumping through hoops. No muss no fuss!

No frills app. I love it!!!! I just want to make a mortgage payment and boom your done!! I can’t understand why some companies want to make bill payments so difficult when it doesn’t have to be that way!! I recommend 100%

App works well but wish I had more access to additional information like amortization schedule