Sales Status

Last Updated on 2025-02-20 by salesforce.com

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User reports:
No current problems

- The syncing of picture uploads needs improvement as it is not seamless.

- The app requires too many clicks to access basic information.

- The app does not remember basic information such as filling in your name.

- The order of the quick actions is not user-friendly.

- The app is unintuitive and requires users to look in too many different places for information.

- The app forces pin or facial recognition every time it is switched to, which can be annoying.

- The app crashes several times a day and requires a lengthy login process, which can be frustrating for users.

Common Sales Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Sales network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Sales App
1. On android, goto Settings » Sales » click [Force Stop]

Clear Sales App Cache and Data:
1. On android, goto Settings » Apps » Sales » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Sales.

On android, goto Settings » Apps or Manage Apps tab.
Click Sales » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Sales » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Sales