Sales Status
Are you having issues? Select the issue you are having below and provide feedback to Sales.
Summary of Sales Problems 😠👌🔥
- The syncing of picture uploads needs improvement as it is not seamless.
- The app requires too many clicks to access basic information.
- The app does not remember basic information such as filling in your name.
- The order of the quick actions is not user-friendly.
- The app is unintuitive and requires users to look in too many different places for information.
- The app forces pin or facial recognition every time it is switched to, which can be annoying.
- The app crashes several times a day and requires a lengthy login process, which can be frustrating for users.
Have a Problem with Salesforce Field Service? Report Issue
Common Sales Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Sales app on iOS and Android devices. Solve all Sales app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at salesforce.com, developers of Sales.
Please contact your Salesforce Account Executive for more information on purchasing Field Service and user licenses. - Easy-to-use thanks to an optimized, clear, and beautiful user interface to view service appointments, work orders, inventory, service history and other important information from anywhere. - Mapping, navigation, and geolocation capabilities let you know where you are, where you’ve been, and where you’re headed next. - Offline-first design with intelligent data priming and offline actions to let you finish work regardless of network connectivity. - Collaborate in real-time with dispatchers, agents, managers, and other technicians or mobile employees using messages and photos through Chatter. - Access relevant Knowledge Articles to help you finish tricky tasks. - Stay informed with the most up-to-date information with automatic push notifications to relevant users. - Easily obtain proof of service using your touch screen to capture customer signatures. - Quickly generate and send Service Reports to your customers after completing jobs. - Seamlessly manage your Van Stock inventory or record product transactions using a Price Book. - Plan ahead by viewing the parts required to complete a job, and easily record the products consumed after completing a job. - Extend and customize this application using configurable layouts to reorganize information, and list views to control user schedules. Built to be offline first, Field Service presents information in a clean and easy-to-use user interface and arms your workforce with the latest information with in-app notifications. The Field Service mobile app by Salesforce is a brand new way to bring the full power of Field Service management to your mobile workforce. Backed by the Salesforce1 platform, this application lets you customize and extend Sales to empower your mobile employees with whatever they need to easily resolve issues in the field. Individual users must be provisioned with Field Service Technician licenses to use this application. Note: This application requires your Salesforce org to have Field Service. Improve first visit resolution by arming employees with this best-in-class mobile solution. Custom tailored quick actions, Salesforce Flows, and deep-links to other apps allow users to tackle any case. - Quickly get up to speed by viewing asset service history information.
