Contact Fuze Support

My company required us to download this app to transfer calls from our desk numbers to personal cells when we all had to work from home during covid19. After using the app regularly for a week it froze my phone making it unusable. I couldn’t get it to shut off for an hour. This has happened to my two other coworkers so far. Other than completely making your phone useless, the overall quality is poor. The app when you call people or they call you sometimes will drop the call, or you can’t hear the other person or they can’t hear you. The sound seems generally fuzzy and sometimes will have delays. Have so many complaints about this app and would not recommend.

This app has poor notification controls and feels like it is taking over my phone. I have to click on each missed call to clear the notification (how about copying Apple’s recent calls alerting interface?). There WAS a do not disturb option which has been removed- you still get calls even when you set status as busy. All I want is an easy way to see who called and check voicemail. You’ve done the hard part, let’s improve usability a bit.

Please fix this buggy app. VOIP works on WiFi and then randomly is unavailable. When I’m on the phone, people hear a beeping sound when my earphones are connected. I can’t put my pause codes in all the time after a call because the app says Fuze is not available and to dial my regular phone number. Update the problems with connection on this app! I can’t even close out of the app without management telling me that I’m unavailable in the queue. Fix this mess!