Contact Canary Mail Support

by BA Of MD

I’ve been requesting basic features from canary for months that are found in other email apps, and this “new” version includes none of them. In fact, I can see nothing new in the design, settings, or appearance of the app. Looks like a ridiculous excuse to charge loyal users again. What a crock of **it.
In response to the developer's boilerplate answer to my review, the app has basically the same exact features as before with some minor vague "redesign", but basic features such as an instant undelete feature and the ability to see more than first names in the headers of email threads are still missing despite being requested repeatedly by users and being found on almost all other email apps. So to the developer, stop posting BS boilerplate excuses and start delivering done actual new useful features.
To the developer: you completely miss the point. Yes, you have gussied up the interface a little and put a few new features in place that nobody needs, but your app is woefully behind other email apps in basic features that you continue to ignore. People keep requesting these basic features, and you ignore them. So yes, there are some new features and yes each screen looks a little different, but basically you have added nothing of any practical value. Try adding a few features that people actually need and request and maybe people will be willing to pay for them.

by Gsjbdifibdjdq479999432

Email apps have different features but they all should at least give the user access to their emails. Canary does not do this. I trusted canary and assumed all was fine but eventually I realized that I was missing emails and checked and it turns out canary was not showing me all my emails. Interestingly canary on one device will show emails not shown in canary on another device. While the Apple mail app is merely adequate it is now what I am using as support has stopped responding to me (ironically thanks to canary having a read notification feature I can see that they opened my last email days ago). Or maybe they did respond and I just can’t see it. Either way this app is not worth the money, look elsewhere.
Another flaw that is extra glaring considering the company emphasizes privacy in canary a lot:
Canary doesn’t allow for the downloading of remote images per email. Every email app I have ever tried has allowed you to turn off loading remote images for privacy/security and then in each email you can hit a button to download them. This is a great solution as some emails you need the pictures but want it off by default. Canary makes it an all or nothing thing. Never seen it done this way and there’s a reason for that.

by Hehxhebdhz

The good thing: the PGP encryption and decryption works indeed like a charm! The bad thing: the app is too buggy for everyday use. The starred messages do not correspond to the starred messages in the email account (unstarred messages appear, even after refresh). The email address is not always shown when you write to someone. You cannot edit text between the incoming text lines when replying. Search only searches locally on the device (and hangs beyond that). Choosing an addressee is painfully slow. When you get a notification for a new email, that email has most likely not yet downloaded. It usually takes several refreshes to get it on the phone, and often some more refreshes to also get the *content* of the email on the phone (even with good internet connection). Sometimes the app just crashes. Writing a draft on the phone, and then opening it on the email provider Web page fortunately no longer erases the email (as it was before), but the email is not in draft mode (need to copy paste it out into a new draft). In short, too much pain... That is unfortunate, because the idea is great!