Transparency app not working? crashes or has problems?

Transparency Status

Last Updated on 2023-06-27 by AMZN Mobile LLC

I have a problem with Transparency

Are you having issues? Select the issue you are having below and provide feedback to Transparency.

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1 User reports:
App has problems

User reports 1

⚠️ Most reported problems ⚠️

Not working

50.0%

Something else

50.0%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Transparency Problems 🔥

- Does not provide production location details

- Requests access to your location and harvests data

📋 1 Reported Issues:

Stacy Garcia 2024-04-02

I just received my Sensyne yesterday. The only QR code I have is on a card inside the package. It will not scan at all. I'd like to know if there is anything else I can do before I send it back. Thank you.

Showing 1-1 of 1 reported issues:

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Common Transparency Problems & Solutions. Troubleshooting Guide

Table of Contents:

Transparency iPhone Issues and Solutions

Transparency iOS app crashes, not working, errors
Transparency iOS app network issues
Transparency on iOS has black/white screen

Transparency Android App Issues and Solutions

Transparency has errors/crashing/not working
Transparency server network connectivity issues
Transparency has black screen

⚠️ Troubleshoot | Fix Now in One Click

Transparency iPhone Issues and Solutions

How to fix Transparency app crashes or not working on Iphone (iOS):

Close and restart the Transparency app on iPhone
Update Transparency app to the Latest Version for iOS
Uninstall and reinstall Transparency iPhone app
Update your iPhone to the latest iOS version

Fix Transparency on iPhone unable to connect to server/internet connection issues::

To resolve Transparency network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Transparency Android App Issues and Solutions

Fix Transparency not working on Android, crashes, errors or is unresponsive:

Force Stop the Transparency App
1. On android, goto Settings » Transparency » click [Force Stop]

Update Transparency to the latest version on PlayStore

Clear Transparency App Cache and Data:
1. On android, goto Settings » Apps » Transparency » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Transparency.

Fix Transparency unable to contact server/ Transparency internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Transparency » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Transparency » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Transparency