Transparency app not working? crashes or has problems?

Transparency Status

Published by AMZN Mobile LLC on 2023-06-27

The Transparency app allows you to scan enrolled products to verify their
authenticity. Some participating products may also display additional
information such as videos, promotions, or the product’s manufacturing date or
location.

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Reported Issues: 1 Comments

By Stacy Garcia 6 months ago

I just received my Sensyne yesterday. The only QR code I have is on a card inside the package. It will not scan at all. I'd like to know if there is anything else I can do before I send it back. Thank you.

Common dislikes about Transparency app

- Does not provide production location details

- Requests access to your location and harvests data

Have a Problem with Transparency -? Report Issue

Common Transparency Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Transparency app on iOS and Android devices. Solve all Transparency app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Transparency iPhone Issues and Solutions

Transparency iOS app crashes, not working, errors
Transparency iOS app network issues
Transparency on iOS has black/white screen

Transparency Android App Issues and Solutions

Transparency has errors/crashing/not working
Transparency server network connectivity issues
Transparency has black screen

Transparency iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Transparency app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Transparency app crashes or not working on Iphone (iOS):

Close and restart the Transparency app on iPhone
Update Transparency app to the Latest Version for iOS
Uninstall and reinstall Transparency iPhone app
Update your iPhone to the latest iOS version

Fix Transparency on iPhone unable to connect to server/internet connection issues::

To resolve Transparency network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Transparency black/white screen (blank screen) on iPhone:

Follow the Transparency iOS app troubleshooting guide Here →

Transparency Android App Issues and Solutions

Fix Transparency not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Transparency app issues:

Force Stop the Transparency App
1. On android, goto "Settings" » click Transparency app. » click "Force Stop".

Update Transparency to the latest version on PlayStore

Clear Transparency App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Transparency app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Transparency.

Fix Transparency unable to contact server/ Transparency internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Transparency » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Transparency » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Transparency on android.

Solve Transparency black/white screens issue on Android:

Follow the Transparency android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AMZN Mobile LLC, developers of Transparency.

100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Transparency Website

About this app

The this app app allows you to scan enrolled products to verify their authenticity. Some participating products may also display additional information such as videos, promotions, or the product’s manufacturing date or location.