Contact DiscountContacts com Support
Company Name: National Vision, Inc.
About: Shopping for contacts on a budget? Save time and money by receiving discounts on
every reorder with DiscountContacts.com.
DiscountContacts com Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of National Vision, Inc.
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E-Mail: [email protected]
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Privacy Policy: https://www.discountcontactlenses.com/privacy-policy
Developer: DiscountContactLenses.com
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3 Most reported problems 😔💔
Worst contact company I’ve gone through
by HayleeS0824
Unfortunately, I didn’t have insurance for awhile and ran out of contacts due to no prescription. Once I finally got insurance and an eye exam I tried to order contacts from this site and paid for expedited shipping that is said to be delivered within 3-4 days. After a week of waiting I contacted customer service and was told, “ Our records indicate we provided an arrival date of 3 to 4 days. Unfortunately, shipping can take up to 14 days from the day we shipped your order.” This was already frustrating, but then they denied to reimburse me for paying for the 3-4 day expedited shipping. As of today, I have been waiting on my order for 31 days and have not received it. The first order arrived in my town after over two weeks, and then was returned to the seller. Instead of a refund or sending it again, they waited for me to reach out almost a month after ordering, again. In which they responded that they would ship out a new order today. 3 days later they shipped it. Have yet to receive, and will not issue a refund of expedited shipping fee.
App only supports one person’s prescription (Not useful for a family)
by RAF MD
The app is great if you only have one person on the account. But if you purchase contact lenses for multiple family members, the app is almost useless. It only presents the most recent prescription (across the whole family) as an option for refill. This is almost never the one you need, since the more remote ones are the prescriptions that run out first.
Old app was better!
by Markvnh
I’ve been a customer for years. The app use o be simple to reorder - literally like four clicks. You use to get a 20% discount. That went away. So did the military discount.
The first time I used this version it locked me outta my account. No way to rest password. Called customer service and left a number for a return call. Still waiting two weeks later. Sent email the same day. Still waiting.
After 24 hours I was able to get back in my account. It’s essentially a webpage.
Since I never heard back from customer service I took my long term business to Lens Direct. Awesome customer service and prices.
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- If you are a DiscountContacts.com customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using DiscountContacts.com.
