Contact COM DEX Support
Company Name: Widex A/S
About: The COM-DEX app from Widex allows hearing aid users to remotely control their
hearing aids via the COM-DEX hands-free streamer.
COM-DEX streams high-quality
sound to Widex hearing aids from mobile phones and from a connected COM-DEX
Remote Mic
With the COM-DEX App you can:
• Adjust volume settings, change
programs or alter sound levels of Widex hearing aids via the COM-DEX
• Choose
the directional focus of your hearing .
COM DEX Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
3 Most reported problems 😔💔
Frustratingly bad overall
by Juan979
The COM-DEX app on my iPhone makes me want to learn how to program because I am certain I could do a better job. Why does it stream music and audio from podcasts but not from most of the apps that I tried so far? The user interface is amateurish and parts do not work. I am fairly certain that my audiologist is not going to be able to help and frankly, why should she? The product should just work. Companies like Apple, Samsung and Bose (to name just 3 out of hundreds) should be allowed to compete for customers without permission from the federal government and the crony capitalistic insurance companies. What a shame!
Doesn’t Work Most of the Time
by Retired And HOH
Have to reset/reinstall the app multiple times a week. HA’s will work with the phone, but the app doesn’t detect them. On that rare occasion that it does, I don’t know what has happened to enable it. I would use the app to increase or decrease volume and check ComDex battery, but most of the time it’s not working. My V.A. audiologist doesn’t have any more luck with it than me. Thankfully, my HA,s are 6 years old and the Widex contract has expired, so they’re being replaced next month with a pair of Phonaks which use Bluetooth connect but don’t require any other device, so I’m going to stop complaining.
Needs to update
by No Review B4 Submit. BS
I love my device but it only picks up video on my phone for one second and then cuts out completely. It is only a small thing but being able to listen without being on speaker is the whole point. I got 3 years from my first one and bought it again but this worked fine for two years and then an update screwed it up. Same situation with new one so the bug is in the software. For this much money, I will be looking for other options next time.
Have a Problem with COM-DEX? Report Issue
Why should I report an Issue with COM-DEX?
- Pulling issues faced by users like you is a good way to draw attention of COM-DEX to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a COM-DEX customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using COM-DEX.
