UKG Pro Classic Reviews

I never write reviews but UKGProClassic is just horrible I just had to share to hopefully get this issues resolved. And after reading all the reviews it’s still the same issue! UKGProClassic never connects, consistently can never connect to the server, or save punches! I just started a new company and they require us to use UKGProClassic to clock in and out for work and lunch. But just like every review here I have to hope UKGProClassic will connect on time or login correctly or even connect to the server! I have to login before my start time and keep it open in hopes it will be functional for me to clock in on time. And as far as lunch I spend majority of my lunches battling logging in or making sure my lunches save! Every week I have to email my manager to correct some punch whether something didn’t save or I couldn’t login to punch in on time! As a new hire that makes me look incompetent! Come on developers I know I’m not the only person experiencing this issue as it’s been addressed here in the reviews for over a year now! I write this because I’m forced to use this horrible app otherwise I would not be here! Please fix your app!

I’ve been using UKGProClassic just about everyday for work since May and it will allow me to sign in maybe half the time. I’m constantly having to ask my superior fix my time sheets because UKGProClassic doesn’t want to work correctly. He’s annoyed and tired of changing it all the time, and I don’t blame him.
I’m TIRED of seeing the same two messages when I try to log into UKGProClassic - “No company servers available” and “we’re having trouble connecting to the sign in server”. This happens literally at least half the time I try to sign into UKGProClassic in order for me to “Clock in” or “Clock Out” of work. It’s come to a point that I have to pray that my app will work properly. This shouldn’t be the case, especially if y’all had any competent coders and programmers.
However, WHEN IT DOES WORK, I do like the UI of UKGProClassic and how it’s organized. But again, UKGProClassic rarely even works in the first place. It’s literally become a joke within our company because it’s known to be UNRELIABLE.

The UI is clunky and slow. It always asks for a password, and never has anything faster like a PIN for logging back in. It always takes at least 2 minutes just to clock in, even longer if UKGProClassic is running in the background and gives the logged out message. Logging in from that screen only gives an endless loading screen, so I have to force-close and log in again. I get a lot of issues logging in, and everything acts as a setback to logging my hours. Passwords expire with no warning, so instead of letting me log in to clock in to work, then updating my password if it would expire in the next [unit of time], UKGProClassic would rather me sit around and fiddle with making a new password for ten minutes and waste time that I don’t get paid for and makes me late for work. I most often use UKGProClassic to punch in and out of work, and that’s all I need it to do. I shouldn’t have to log in multiple times to make one punch.

UKGProClassic used to work well. When my company first started using it it worked. Now for the last several months UKGProClassic is useless. My time is split with two entries per day. UKGProClassic only show the first entry. It says 8hrs but only reveals 4 of them. If I add time in another entry it will show up but the second half of my day is still missing. Trying to take time off is a pain. Half the time I try to put in for a day off and UKGProClassic does nothing. I have to go to a computer and log into the full website to schedule time off. The mobile site is also useless for scheduling time off. I reported this to my HR department and was told UltiPro knows about the issue. How hard can it be to fix when you had a working app and go live with a new app that breaks the most useful features and months later nothing is done about it?

Please fix UKGProClassic and please test your software before release, or at least go back to the working version.

Just started work for a company that unitize UKGProClassic and it’s absolutely atrocious. It’s taken me a week to merely get logged in, I haven’t even used UKGProClassic itself for work, but based on this initial impression I am sure it’s going to be horrible. Once an employee has signed their work contract, which includes timesheets, email, and employee ID there should be no further barrier for them to login to UKGProClassic . It’s not my contract supervisors responsibility to clock my hours or aid me in login an app. The process should work seamlessly, with little need for go between, or contacting HR to use an app. Other companies exist that are far better with less hassle and nonsense. For employers I would recommend looking at those to save money and increase productive. Time spent trying to login to a garbage app, use a garbage app, or talking with others to fix a problem with using a garbage app is productive and money lost.

I use this for my position at one of my several on call jobs at hotels and parks in the Orlando area.
These places all use Kronos for payroll timekeeping and you keep track with UKGProClassic.
My issue is it will not allow to interchange these 4 different places to track time, pay or sign documents or check schedules.
I constantly have to stay on top with managers, as I cannot run more than 1 employer. Cannot load multiple apps for other jobs and have tried to erase one address to put another to see if that works…and it does not….this was when it was Kronos.
Is there any possibility to list other employers and scroll to one you want to use. I know others with several on call positions in same dilemma.

UKGProClassic is terrible. It never works, I have issues every single morning trying to clock into work. The desktop site is just as bad. Every morning I have to login both UKGProClassic and the desktop to see which one will work first so I can clock in for work and not be late. I have to email my boss every morning to let him know I’m not clocking in late but that the site or UKGProClassic does not work and he has to adjust my time every week. I don’t understand how a company like this, where their customers depend on their app to clock in the employees and track their hours cannot get an app or a desktop site to function especially during a time like this where many people are working from home and need to depend on these apps. I’ve had to use several different types of site or apps over the years to clock in for work and this one has been by far the WORST!

Deceiving, miss-leading is just simply the one thing I would say. The icons appear as if will be user friendly until you try to use the time and attendance nightmare. To have to scroll and scroll because the search function is specific enough. The main heartache is literally Editing your daily inputs by also scrolling and scrolling each time you have to enter a field of data. The worst because for most phones at a point while scrolling the screen jumps and you have to start over. I believe for date or time entry it should allow for manual entry.

No copy and paste ease adds to the stress of this day entry each day multiple times a day.

As most of the stress is with the UTA format I have to score UKGProClassic as 1 star but I would give half of that. If they made this a easy as the linked learning/training add on I would give UKGProClassic a full 5 star rating

I’m not sure who are giving these glowing reviews. UKGProClassic seems to have been designed as just a mobile website and not even accounting for how people log info with phones or generally go about using apps. I will grant that UKGProClassic LOOKS modern and clean — which is great and I do appreciate. But sheesh, so SO clunky to use the time logging feature — which is the primary reason I downloaded. It’s so time consuming entering time, I am going back to using the browser version on my phone (when remote from my computer). And that decision itself should tell you how bad UKGProClassic is, because the web version is also a clunker to use on the phone!

Please, make a version or something that doesn’t take so many taps and clicks to do what you need it to do. Maybe snag some ideas from some competitors or something.

As a department manager I cannot begin to describe how terrible UKGProClassic is and the pain it creates. I manage a team of 31 people who use UKGProClassic. I have multiple users, multiple times per week, who all report the inability to correctly use the time clock. They get screens that never load or error messages saying that our company doesn’t exist. I have confirmed with our IT department that everything is set up correctly, made sure all of my users have the most up-to-date version of UKGProClassic , and even made everybody reset their passwords in an attempt to get this thing to work. It’s now at the point that my employees have to send me notes to correct their time cards almost every day. If it was up to me I would take our company of more than 400 users to a different solution.

Unless the company that required me to download this hadn’t unlocked all the features, this is fairly circular and limited. The embedded’ email’ function only links to your email account and, when I finally did get a notification, it came through my email, not UKGProClassic ; yet it was altered to look like it came from my own email account.
The PTO was almost never correct and for a long time did not match what was on payroll page, nor the timesheet page. You never knew what to believe except that you’d better email yourself all pay stubs and screenshot everything else before you lose access and your account is locked, because your company refuses to give you paper copies.
Just enough wiggle room for each company to blame the other if there’s a discrepancy.
Beware of the how it keeps track of and displays time( but, again that might be the company not UKGProClassic - although both PTO and earnings info on check stubs are carried out to 4 decimal places, the check stub info never shows anything past 10ths., while the PTO is posted in 100ths
hours, 60 min blocks (time worked) ;
tenths, 6 min blocks (decimals, display reasons);
twelfths, 5 min blocks (rounding every 2.5min, so technically 24ths?)

An a manager, UKGProClassic USED TO BE incredible! I could verify, correct, and approve timesheets within UKGProClassic , versus having to be on my employer’s network and login into the site. UKGProClassic was so much faster!! However, recent updates took away that ability. Now, when employee timesheets are clicked, a solid white screen comes up. HR opened a ticket with UltiPro and was told they were working on the problem — NOT FAST ENOUGH!! UKGProClassic was such a time saver and the change in capabilities has crippled me. It’s not a user setting — it’s widespread in the application. I am frustrated to see there have been updates and “bug fixes” over the last couple of weeks, but this problem was not addressed. This is a key function. Crazy that you haven’t prioritized the problem for your customers. 🤔

We were updated from ultipro. I can’t do anything with UKGProClassic. This is how we put in for vacation and look at our timesheets and pay. It won’t let me do anything. I’m seriously looking for any help with UKGProClassic. For now I’ll have to use the HR portal that I can only access at work. Probably going to delete this off my phone since it’s useless and taking up space.

Update—the developer updated on their end. Now it works as it’s supposed to. Thank you!!!

Completely unprofessional, they don’t even have a direct contact or number just an email. Logging in is even worse. I log in one time then log out only to come back saying my password is incorrect, which is not even a possibility, I have all my passwords written down and saved on my phone. Every other team member in the company has completely different usernames, even though they gave us a format for the passwords to be the same. UKGProClassic has great potential but it seems to me some people have problems and others don’t making this extremely inconsistent. For an app made to give employees an insight to paperwork and paychecks makes it in my opinion unreliable

And I’m genuinely not exaggerating. I have to use this everyday and it takes about 20-25 minutes just to clock in and out. The servers are down roughly half the time. The login process is insanely poorly designed and usually has to be attempted multiple times because UKGProClassic crashes or freezes halfway through. For an app that is just a sign in process and then one button press it’s literally the most poorly programmed app that mankind has yet to create. Or at least that I have witnessed.

Also I have an iPhone 12 and insanely good reception at work just in case anyone thinks it might be my phone or anything other than UKGProClassic developers fault

So I like UKGProClassic for being able to view my paycheck and have no problems logging in like the others have spoken about. But I will say the one thing that you guys should add is an option of “Other” when you submit time off requests. And then write a comment to specify. I say this, because I don’t want to use my PTO every time I request a day off when I rather submit “Other” and explain that I just want that day off to be one of the regular two days we have off in a seven day work week.

On UKGProClassic and on the website it makes you login and then click on Time Clock to open before you can even clock in. A LOT of days we have issues with the Time Clock page opening and we can’t even clock in or out. I’m not on this site 3-4 times a day for pleasure I’m on it to clock in and out. Access to the time clock should be first thing you see. It drives me crazy that you have to open an additional page to clock in or out. At lunch today it took 3 minutes to open the Time Clock page to be able to go to lunch. It’s frustrating and just a waste of time.

Why did you do away with the Model My Pay feature? I had access to it up until a couple of weeks ago. I enjoyed being able to use it to figure out how much I would be getting for working X amount of overtime or looking to see what changes would happen to my net pay if I were to change positions in my company.

Great concept with having everything at your fingertips with research from pay, who is in your organizational chart, accrued vacation & PTO, & hours worked.

The only thing that is terrible about UKGProClassic is the main function which is there is no way to clock in for work! I set this up at the range location where I would clock in. UKGProClassic gives me a message that I am not in range and to move closer when I am in the office where I set UKGProClassic up. Very disappointed in wasting space on my phone for a time clock that doesn’t do its main purpose. 😡😡😡

Please, fix it. Thanks.

Have been waiting for an update and no change from the previous version. UKGProClassic does not work as advertised here. Apps are supposed to be a replacement for using a website for getting things done for your account. UKGProClassic only displays basic information and doesn’t allow me to Clock On or Clock Off or submit requests for TimeOff. Have been a part time employee for 9 months and have a bigger background in security than anyone who I work with. I know what apps are supposed to be and this one is not working for me. I still have to log in via the website and cannot use UKGProClassic as advertised.

This company is basically a phishing site. That’s why there is no contact to them directly. The Admins are able to access your account and change things without your knowledge. The emails you receive from them have no info or signatures and a no reply address. It’s unbearably unprofessional. Keep everything and track everything and get your coworkers with you then go to a lawyer.
They give out our information. They change our timesheets and insurance information. What a terrible company, app, tech, everything! No support from the company. You can’t log in and can’t get any assistance. This is so horrible.

UKGProClassic is actually great - but the recent overhaul has been a little glitchy. I have several employees experiencing difficulty punching in/out and no one could submit their most recent timesheet through UKGProClassic after the update (March 31,2019). This created a lot of frustration and delayed payroll slightly as we tried to track down missing timesheets. I work with employees that are spread out or work infrequently so the ability for them to login via UKGProClassic is truly invaluable. Hoping the glitches are fixed by the next payroll cycle.

I have to use this for my company so I have no choice it needs to improve a lot first off it doesn’t show when I punched in or out on as reviews it also don’t have we go by a point system it doesn’t even show when your points will expire or when you get points and it won’t even let me request a day off I’m going to have to go to my manager tomorrow at work to have him help get one if it ok with him. I do like where shows I work 40 hours one week and 36 the next I do like that the program needs to be little more organized in my opinion

Works fine 7/10 times but sometimes it take a while to take clock ins or outs and it resets your password without warning. This reset will take a few minutes to enter old and new passwords to specific security specifications; by this time you are late or hit your 5th hour and the company gets penalized and you get a talk with the manager. It’s an ok app, but I suggest always be ready to spend 5 min for anything that comes up with UKGProClassic .

I’ve been using UKGProClassic for a while now, and the part that’s most helpful is the Directory with all my coworkers’ numbers. I’m on the road a lot, and it’s very helpful to have the whole company on my phone. I also use it for pay information.

This is probably the easiest business app I’ve ever used. It’s extremely intuitive, makes sense - and actually works! It has made my daily work processes much easier and I love the performance functionality. Well done Ultimate.

UKGProClassic works great for me! I’m in the process of buying a home. I love how I can view and download my pay information on the go! It’s really helping me send information to lenders. It’s streamlining information sharing for me. The facial recognition also works well!

Until the last update, great app, used daily. I think the latest UX changes are an example of changes made by a developer that doesn’t actually use UKGProClassic .
Every time/date field now defaults to the current, which makes time entry more time-consuming. That might be fine if this was a timeclock, but it’s not, it’s simply for time entry.

Easy to use, robust capabilities. I have used several apps by various companies I have worked for - this is by far the best!! So much more than just checking your paycheck stub and requesting time off...which is where most start and stop 😝.

I love this software/App. UltiPro is so easy to use, you can manage all your personal needs with the touch of a few buttons. So glad to use this and have a great tool in the palm of my hand.