Sunoco Reviews

by HollyL45

Getting Sunoco setup was a nightmare. The required verification codes aren’t sent requiring you to call the customer service number in the message that pops up. Calling that number yields no help at all, the people that answer the phone are clueless and tell you they don’t handle problems with Sunoco that I have to call someone else. Spent almost 2 hours on the phone talking to numerous people before I could get an intelligent human that could verify my this app credit card I was trying to enter in Sunoco so could use Sunoco to make purchases. It also requires verification of my email address that verification never arrives either even though my email address has been correctly entered in Sunoco . I checked to make sure the email verification request wasn’t in my spam it’s not there either. It is not being sent even though the message says it was. I’m sorry I ever got involved in this nightmare that has consumed 2 hours of my value time just to save $10 on my next statement per the promo letter that arrived with my statement. Definitely not worth the time and frustration!! I would not recommend that anymore download Sunoco if you value your time.

by Ck675h

Although I followed this app’s advice (after leaving reviews), app still fails to scan rewards card # and won’t recognize manually entering the number so, although I was willing to change my review, app still gets a one star.

I tried to add my AdvantEdge rewards card to my profile using app camera and manually entering card numbers. Both give a error message, “invalid”. Had hoped to contact app developer to assist but get another error message, can’t find server. Apparently this app would prefer a one star rather then offer a fix. I had hoped to use Sunoco but if I still have to carry a rewards card then what’s the point? No support and inability to add a rewards card. Read reviews and you will see others have had the same issues with the rewards card so there is a pattern.

by Lifterbear

I have been unable to enter my this app credit card as a payment information. this app customer service blames Citibank and Citibamk says they have nothing to do with Sunoco . On my fourth call, I did get someone from this app to say that the card won't add because of a verification with the Citibamk back end. I signed on to my account to verify what they had and entered it exactly in Sunoco and it still won't add the card. I have another private-label gas card issued by Citibank that works flawlessly with that gasoline company's app. The pay from-the-app feature of these apps is great in these times of the Pandemic. Fix it.

by Upstate NY

Got an offer promising extra rebates through December if I signed up with my this app card. App wouldn’t accept it as a payment method and prompted me to call customer service. After an extended hold time, a hard to understand customer service rep tried to activate my card, but wanted “security information” such as the checking account number I use to pay the card. I didn’t have the information and that seemed suspicious anyhow.

Not worth the time/effort- deleting app.

by Favored 1

I set up my account and was excited to use it. The first time or two it was great but now every time I try to use it it doesn’t work. Now I try to add my card back to Sunoco which I don’t know why it ever deleted it, it tells me the card wasn’t added and to call customer service which is a pain in the rear. You hold for 30-45 min and you finally reach someone and they put you on hold every two minutes or so. It’s not worth the hassle I will use my other cards mobile app that works every time.

by Ccrealtorjeff

Tried to update my new card in Sunoco . It said I needed to call customer service for some reason. I did that and they told me to add my new card after 24 hours because I had to validate myself. Now when I try to go in to add the new card, the circle status bar in the middle keeps spinning. I can’t even click on the “plus” to add the new card. I deleted Sunoco , restarted, reinstalled... does the same thing. Been happening for four days straight. App is completely useless at this point until the fix is made.

by Big Dog Pops

I was happy to see an app I can use that allows me not to have to pull out my credit card. So I installed it and used it one time and it was great. But then it stopped working. I was told my credit card wasn’t accepted. I submitted comments through Sunoco twice, but got no response. I tried Sunoco a 2nd time with a different pump and got the same result. I even tried it with the Apple Pay (I know works) option with the same results.

Please provide a fix update to Sunoco or let me know what I need to do to fix it!!

Thanks!!

by Pixie_82

I am trying to add a company credit card on the account and it won’t accept it. Everything is out in correctly but it still says it’s wrong. I use the same card on the Exxon Mobil app and had no problem putting it in. The whole point in me getting Sunoco was to use it for work so I don’t have to pay at a pump but can keep track of it through my phone. Not really a point to have Sunoco anymore. And customer service was useless when it came to my issue.

by Pleomorphed

I was happy to see that Sunoco now offers a “Sign In With Apple” option, but even after signing in successfully, tapping “Pay at pump” in Sunoco pops up an “enter your password” prompt, then tells me that I don’t have a password because I’m using a Google or Facebook account (they need to add “Apple” to this message). So I’m stuck in an endless loop when all I want to do is give this app money for my gas. I now go to Exxon.

by Kjdemasi

While I had no trouble using Sunoco (it was actually very simple and responsive), I did not receive the usual 5 cents off per gallon that I get when I use my this app rewards credit card. Instead, I was charged the credit price, which is 10 cents more than the cash price.
I don't know if it's supposed to work that way (is it the cost of convenience?) or should I be getting the discounted price since I used my this app card? It ended up costing me 15 cents MORE per gallon than if I had manually swiped my car at the pump.
If that's how it works, I certainly won't be using Sunoco anymore.

by Eleazarlazo

Lately I am unable to sign in into Sunoco after logged me out, I try to create a new account after and does not work. No customer support. My card was locked by the bank because several attempts at once. Gas stations are not up to date i drove to a gas station listed and it is not this app any more. If they fix the sing in app works for me.

by Gerry J. L.

I like the ease of paying on my phone and the e-receipt. However, a few times on some gas stations it would not take my payment from Sunoco . Also, how about adding gas prices , so that it’ll be easier than searching on the web.

by Mhcharles

Every Time I try using Sunoco at the local station, it says the pump is busy try another pump. After several tries it locks out your card. I’ve talked with the card services and the account is fine and they have to unlock it. Way too much trouble.

by Mommyof3preshies

Thought I was stranded an hour from home with no gas. Luckily because of this app having Sunoco to pay, I was able to get gas using my PayPal Key and get my family home. If I could give ten stars I would!

by Banewla

We were using this for the first time and we were at the #1 Pump. We removed the nozzle then started Sunoco I Looked down at my phone and it said #2 Pump is ready! So we had to move car around to the other Pump. Key to remember is to not remove the nozzle until it tells you to.

by Mike Deeee

I only have my this app Card on Sunoco , yet when I use Sunoco to fuel up it insists on charging me the higher Credit Card Price!! I have to cancel the transaction and use the this app Card.

I’ve written them TWO times about this problem and they haven’t even had the courtesy to reply.

Don’t use Sunoco unless you want to pay a higher price for gas.

by 01@010101

Constantly says “turn on location services “when the location services is already on.(as indicated by the arrow next to the charging percentage on my phone)
Cannot view receipts ( always says you have no recent purchases when I have had several within the past week)
No fuel discount.
Aside from that it’s perfect. Yet another app to delete!

by SkinnyTimo

I drive for Uber and Sunoco makes it really fast and easy to get gas. I also really like that I can get my receipts in Sunoco (or have them emailed to me) so I can track my fuel spend for the year. It’s also really nice to NOT have to swipe my credit card at a bunch of random gas stations or worry about my card being flagged/deactivated for using it too much at gas stores. It's cool that I can also see what sales the locations are offering so I can save on a quick drink or snack!

by Charles & Co

After over two months of begging for help from this app’s poor excuse for Customer Service... I have given up on ever getting my this app Credit Card to successfully load into Sunoco . I have found a competitor in my neighborhood with more gas stations, all equipped with app compatible pumps, and an app that actually works. After a 25 year plus relationship w this app, I’ve decided its time to move on. Three parties, this app, Citibank and Stupido... and no one can figure out how to make this work. Lord have Mercy.

by LaidDs

When I’m driving for work or talking a trip I use this thing. Works great. I don’t have to get out of my car to fuel up, and I know where the good deals are. My boss gives me this app gift cards whenever we’ve had a couple weeks of long trips to say thanks and I use them in here to pay for gas and snacks... definitely convenient

by JC1212ok

If your stations don’t accept your own app payment at the pump, what good is it?! I set up Sunoco because I wanted to use it to pay at the pump without having to physically insert my credit card in the pump payment slot. With all the skimmer issues in our area, this seemed to be a great option. Despite the fact that Sunoco is advertised right at their pump, my local station doesn’t accept it for payment at the pump. That would be fine if they accepted Apple Pay at the pump, but they don’t accept that either.

by The NYC Medic

Numerous calls to customer service that you don’t get the discount price for fuel. In fact they charge you the highest prices possible as if your using a credit card and not the this app card.
First the said try a different gas station which I did, in-fact I tried a different state same thing.
I use my card at the pump and it works fine.
I must be Sunoco because the Exxon Mobile app use the same bank as this app credit card and it works fine.

by Sannythesun

Love using the pay at pump feature it’s super convenient and easy to use! Highly recommend Sunoco to everyone who’s looking for more convenience and speed.

by Adodderer

Attractive and easy to use app with key functionality. Love being able to filter results in the search to find mobile pay sites with particular in-store offerings.

by 85ZingoGTR

Easy to use. I have several similar apps like Speedpass+, BPme, and Shells but this one is one of the easiest ones to use. My inly wish is this app had a better rewards program where you collect points on fill ups and get discounts on future fill ups like Exxon, Shell, and BP have.

by Supershipper

Love how easy it is to pay with Sunoco ! No digging around in my wallet for a credit card plus I don’t have to enter a bunch of information at the pump. Thanks this app!