Contact Sunoco Support

by HollyL45

Getting the app setup was a nightmare. The required verification codes aren’t sent requiring you to call the customer service number in the message that pops up. Calling that number yields no help at all, the people that answer the phone are clueless and tell you they don’t handle problems with the app that I have to call someone else. Spent almost 2 hours on the phone talking to numerous people before I could get an intelligent human that could verify my Sunoco credit card I was trying to enter in the app so could use the app to make purchases. It also requires verification of my email address that verification never arrives either even though my email address has been correctly entered in the app. I checked to make sure the email verification request wasn’t in my spam it’s not there either. It is not being sent even though the message says it was. I’m sorry I ever got involved in this nightmare that has consumed 2 hours of my value time just to save $10 on my next statement per the promo letter that arrived with my statement. Definitely not worth the time and frustration!! I would not recommend that anymore download this app if you value your time.

by Ck675h

Although I followed Sunoco’s advice (after leaving reviews), app still fails to scan rewards card # and won’t recognize manually entering the number so, although I was willing to change my review, app still gets a one star.

I tried to add my AdvantEdge rewards card to my profile using app camera and manually entering card numbers. Both give a error message, “invalid”. Had hoped to contact app developer to assist but get another error message, can’t find server. Apparently Sunoco would prefer a one star rather then offer a fix. I had hoped to use the app but if I still have to carry a rewards card then what’s the point? No support and inability to add a rewards card. Read reviews and you will see others have had the same issues with the rewards card so there is a pattern.

by Lifterbear

I have been unable to enter my Sunoco credit card as a payment information. Sunoco customer service blames Citibank and Citibamk says they have nothing to do with the app. On my fourth call, I did get someone from Sunoco to say that the card won't add because of a verification with the Citibamk back end. I signed on to my account to verify what they had and entered it exactly in the app and it still won't add the card. I have another private-label gas card issued by Citibank that works flawlessly with that gasoline company's app. The pay from-the-app feature of these apps is great in these times of the Pandemic. Fix it.