STEPtember app not working? crashes or has problems?

STEPtember Status

Published by Cerebral Palsy Alliance on 2023-08-26

The Official App for STEPtember 2022! Looking for a way to increase your
fitness levels, develop new healthy habits and have a great time with friends or
workmates? All whilst celebrating diversity and inclusion and raising funds to
support people living with cerebral palsy? Then look no further, because
STEPtember 2022 is here. STEPtember challenges you to take 10,000 steps a
day, your way, from 1-30 September.

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Common dislikes about STEPtember app

- The app does not show the daily total of activities.

- The logging tool for cycling does not allow logging of actual time, only in 15-minute increments.

- The alternate activity logging tool is highly variable and inaccurate.

- The app has server errors and does not allow login.

- The app keeps logging the user out.

- The app recorded steps twice.

- The app does not allow adding steps or activity on September 4th.

Have a Problem with STEPtember? Report Issue

Common STEPtember Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot STEPtember app on iOS and Android devices. Solve all STEPtember app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

STEPtember iPhone Issues and Solutions

STEPtember iOS app crashes, not working, errors
STEPtember iOS app network issues
STEPtember on iOS has black/white screen

STEPtember Android App Issues and Solutions

STEPtember has errors/crashing/not working
STEPtember server network connectivity issues
STEPtember has black screen

STEPtember iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever STEPtember app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix STEPtember app crashes or not working on Iphone (iOS):

Close and restart the STEPtember app on iPhone
Update STEPtember app to the Latest Version for iOS
Uninstall and reinstall STEPtember iPhone app
Update your iPhone to the latest iOS version

Fix STEPtember on iPhone unable to connect to server/internet connection issues::

To resolve STEPtember network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix STEPtember black/white screen (blank screen) on iPhone:

Follow the STEPtember iOS app troubleshooting guide Here →

STEPtember Android App Issues and Solutions

Fix STEPtember not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent STEPtember app issues:

Force Stop the STEPtember App
1. On android, goto "Settings" » click STEPtember app. » click "Force Stop".

Update STEPtember to the latest version on PlayStore

Clear STEPtember App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "STEPtember app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch STEPtember.

Fix STEPtember unable to contact server/ STEPtember internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click STEPtember » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got STEPtember » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch STEPtember on android.

Solve STEPtember black/white screens issue on Android:

Follow the STEPtember android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cerebral Palsy Alliance, developers of STEPtember.

100% Contact Match

Developer: Cerebral Palsy Alliance

E-Mail: [email protected]

Website: Visit STEPtember Website

About this app

Looking for a way to increase your fitness levels, develop new healthy habits and have a great time with friends or workmates? All whilst celebrating diversity and inclusion and raising funds to support people living with cerebral palsy? Then look no further, because this app 2022 is here. this app challenges you to take 10,000 steps a day, your way, from 1-30 September. Step whenever you like, wherever you like, any way you like, and log your steps or activity right here on our this app app.